poor service delivery

I'm 33 weeks pregnant. Had to go sort out last minute stuff with medical aid ,asked to use the toilet the consultant told me they do not have a toilet for the public only for staff-members , I was told I could go to public toilet in the golden acre I explained that iam scared that I would not be able to walk that distance having difficulty walking she ignored me point blank the security guard even told me its against company policy irrespective of the circumstances <div><br></div><div><em>(Supplier name changed from Metropolitan Life to Metropolitan Health Group by Hellopeter.com)</em></div>