Policy Management is Manual and not Automated

It is such a bore that in 2025 as a client of Metropolitan, you cannot just go Online and do your policy amendments (Add Beneficiaries, Add Members or Remover covered individuals)

Upon calling the call centre, the staff can also not assist except to: Can I get someone to call you or please call your Financial Advisor

Financial Advisors leave business everyday and they do not tell us as the clients when they do so, it is such a backward system that in 2025 we always have to call or be called to do the most simplest tasks.

Kanti, what does your Head of IT Dept and anyone in that area do ? What initiatives do they have or come up with if automation is not a thing in your business, yhuu ha a guys, move with the times. The only portal you have is for Advisors and not Clients, njani sana in 2025