PAY BACK THE MONEY

On the 14th of November 2015, Polmed was to refund me R336.20 for Dr van der Westhuizen's claim - Practice number ***. In January I realized that I was not refunded because you had old banking details. I contacted our new service provider and was informed that all claims prior to 1 January 2016 belongs to you. After numerous e-mails no one can answer me. Could you please check with your Implementation team as they have my husbands ID and bankstatement (they requested) and process the refund due to member number ***.