Funeral cover policy

Since i submit the funeral cover on the 26/08/2020 for my father i keep on calling to do follow up everyday but i don't get help they keep on telling me that it has been authorized for payment . I am very disappointed by the type of service when i speak to some of the consultant they are very rude they cant listen to me to finish talking when i talk they talk back so i am very angry because at the moment I am paying 1000.00 every month to them . When you take policy they tell you about 24 to 48 hrs for the payment but mine is close to two weeks now.