Customer service advisor complaint

Good Evening

I took out a savings policy in August and payment was to be deducted on the 1st of the month starting in September. Unfortunately had insufficient funds and the debit order did not go through. I took out the policy on one of your financial advisors Zukiswa Shabangu who has then sent me a text and was at work when she sent me the text and thought will reply but I forgot and because we are friends, she sent my other friend a text that I took out a policy and did not pay it now I'm not responding and because of that I felt that she was not professional to discuss my policy with a third party. So I have not rep**** to her texts and this morning she posted a whatsapp status as if I am disrespecting her and stated my name on it and because we have mutual friends they have contacted me asking if I owe her. I want to know if this is one of Metropolitan's rules if I take out a policy and if not paid my friends must know my confidential information and if it's appropriate for their agents to post whatsapp statuses as if I owe her directly or I took something from her? She even went far stating she will beat me up because I am weak. Does she do this to all her clients? I have sent Metropolitan an email and only got a reference number regarding the policy not the complaint. I would like feedback on this and how the agents action will be dealt with because now my name is being discussed on whatsapp.

My name is Vuyokazi Mpama

*** and contact number is ***

Regards,

Vuyokazi Mpama