Account send but never processed

I AM A MEMBER OF POLMED WITH MEMBER NO 153750.ON 20/01/2015 I SAW 2 DOCTORS AND PAID OUT OF MY OWN POCKET AND SEND IN THE INVOICES AND PROOF OF PAYMENT FOR A REFUND.THE EMAIL WAS SENT ON 01/02/2015 AT 11:41.<br> <br> THE ACCOUNT OF PR NO *** FOR 792.90(DR BLACK) WAS REFUNDED BUT THE ACCOUN T OF DR POTTS(PR NO ***)WAS NEVER PROCESSED AND REFUNDED. FOLLOW UP CALLS WAS MET WITH A 7-10 WORKING DAYS WAITING PERIOD.ON 17/04/2015 I CALLED AGAIN AND THEN THEY CLAIMED THE ACCOUNT WAS NEVER RECEIVED BUT YET THEY RECEIVED THE ACCOUNT OF DR BLACK WHICH WAS PAID OUT IN THE SAME EMAIL?I SENT A FAX AS REQUESTED ON THE 17/04......AGAIN NO RESPONSE.NOW POLMED CLAIMS THE ACCOUNT AS STALE.I HAVE HANDED IN A NEW ACCOUNT AT THE PORT ELIZABETH POLMED OFFICES ON 07/06/2015 .CAN SOMEONE PLEASE ASSIST TO HAVE ACCOUNT PAID OUT?THE ACCOUNT IN QUESTION IS:<br> <br> DR POTTS<br> PR NO ***<br> DATE OF SERVICE:20/01/2015<br> AMOUNT:R838.48<br> <br> MY CONTACT NO IS *** OR ***.THANK YOU FOR ASSISTANCE.