ZERO ZERO ZERO customer service.

ZERO customer service. I have had a contract with this company for a year now. I have a fibre line and the payments have never gone smoothly and no one in their customer service department give you a straight answer. They just put you on hold and onto the next department without even listening to what you are saying. Now this month, we were supposed to move to manual payments and it was agreed upon. Or so we thought. I made my manual payment and all was good then still got debited AFTER THEY RESPONDED TO MY EMAIL BECAUSE I KNEW THIS will happen because of previous experiences. Now, they have a double payment and refuse to respond to emails, and when you actually stay on hold through their waiting list of SIXTY people on hold, they still can't help you and just put you through the chain of departments with no one knowing what is actually going on.

GIVE ME MY MONEY BACK. this is YOUR mistake.