LL
Lelo L
1 reviews | Active since Apr 2024
01 Oct 2024, 16:34
Zero rating - Different month, same query - Cancelled my account without my knowledge
Cancelled my account without my knowledge
Zero rating. Different month, same query Zero communication Zero customer service Horrible service Not to be recommend to anyone
How do you cancel someone 's account without notifying them, yet you send invoice for payment.
Your cancellation department is horrible....
Your service needs to be reported ................................................ITS HORRIBLE
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Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 Oct 2024, 16:55Dear Lelo
Thank you for reaching out. We have received your complaint and have confirmed with our Cancellations Team the reason for the cancellation.
It appears that you moved from your previous unit to a new one without notifying us or requesting assistance with a Change of Address. This matter has been escalated to the relevant team, and they are actively working on resolving it, including addressing any billing concerns.
Please rest assured that we will keep you informed throughout the process. Additionally, we have attempted to contact you for feedback but have been unable to reach you.
Should you have any questions or concerns, feel free to contact us via email using ticket number 431439.
Thank you for your understanding, and we sincerely apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for reaching out. We have received your complaint and have confirmed with our Cancellations Team the reason for the cancellation.
It appears that you moved from your previous unit to a new one without notifying us or requesting assistance with a Change of Address. This matter has been escalated to the relevant team, and they are actively working on resolving it, including addressing any billing concerns.
Please rest assured that we will keep you informed throughout the process. Additionally, we have attempted to contact you for feedback but have been unable to reach you.
Should you have any questions or concerns, feel free to contact us via email using ticket number 431439.
Thank you for your understanding, and we sincerely apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Oct 2024, 16:55
Official
Dear Lelo
Thank you for reaching out. We have received your complaint and have confirmed with our Cancellations Team the reason for the cancellation.
It appears that you moved from your previous unit to a new one without notifying us or requesting assistance with a Change of Address. This matter has been escalated to the relevant team, and they are actively working on resolving it, including addressing any billing concerns.
Please rest assured that we will keep you informed throughout the process. Additionally, we have attempted to contact you for feedback but have been unable to reach you.
Should you have any questions or concerns, feel free to contact us via email using ticket number 431439.
Thank you for your understanding, and we sincerely apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for reaching out. We have received your complaint and have confirmed with our Cancellations Team the reason for the cancellation.
It appears that you moved from your previous unit to a new one without notifying us or requesting assistance with a Change of Address. This matter has been escalated to the relevant team, and they are actively working on resolving it, including addressing any billing concerns.
Please rest assured that we will keep you informed throughout the process. Additionally, we have attempted to contact you for feedback but have been unable to reach you.
Should you have any questions or concerns, feel free to contact us via email using ticket number 431439.
Thank you for your understanding, and we sincerely apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
LL
Lelo L's updateReviewer Update
04 Oct 2024, 12:46 Please stop sending me invoices, my line is not active .
Your cancellation department CANCELLED my line without my knowledge . Let them pay the invoice!!!!
I am going to report this!!!!!
AND YOUR FACTS ARE INCORRECT................. Please ask before you assume
I never moved, please refrain from writing false information, I spoke to one of your people to correct this on your side , clearly they didn't.
Your cancellation department CANCELLED my line without my knowledge . Let them pay the invoice!!!!
I am going to report this!!!!!
AND YOUR FACTS ARE INCORRECT................. Please ask before you assume
I never moved, please refrain from writing false information, I spoke to one of your people to correct this on your side , clearly they didn't.
LL
Lelo L's update04 Oct 2024, 12:46
Reviewer Update
Please stop sending me invoices, my line is not active .
Your cancellation department CANCELLED my line without my knowledge . Let them pay the invoice!!!!
I am going to report this!!!!!
AND YOUR FACTS ARE INCORRECT................. Please ask before you assume
I never moved, please refrain from writing false information, I spoke to one of your people to correct this on your side , clearly they didn't.
Your cancellation department CANCELLED my line without my knowledge . Let them pay the invoice!!!!
I am going to report this!!!!!
AND YOUR FACTS ARE INCORRECT................. Please ask before you assume
I never moved, please refrain from writing false information, I spoke to one of your people to correct this on your side , clearly they didn't.
MetroFibre Networx's replyOfficial
04 Oct 2024, 12:55Dear Lelo
Thank you for your response.
I would like to inform you that our team has been notified of your request not to send the invoice. We sincerely apologize for any inconvenience this may have caused.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for your response.
I would like to inform you that our team has been notified of your request not to send the invoice. We sincerely apologize for any inconvenience this may have caused.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Oct 2024, 12:55
Official
Dear Lelo
Thank you for your response.
I would like to inform you that our team has been notified of your request not to send the invoice. We sincerely apologize for any inconvenience this may have caused.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for your response.
I would like to inform you that our team has been notified of your request not to send the invoice. We sincerely apologize for any inconvenience this may have caused.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Phindile
MetroFibre Complaints & Escalations