PM
Paddy M
1 reviews | Active since Oct 2018
07 Mar 2026, 09:11
ZERO CUSTOMER SERVICE, Zilch Zero
Today is Saturday, I have called support at least 4 times daily from Monday, it’s either the machine cuts you and promises you will be called back which never happens. Of these 6 days of calling and emails, I have had 1 answered call which placed me on hold and got cut off!!! Now looking for another service provider, Customer Service is completely dead here!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Mar 2026, 09:23Dear Paddy
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach support.
Please be advised that we have requested our relevant department to investigate your account and assist further with your query. The team will review the matter and provide feedback once the investigation has been completed.
We truly appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach support.
Please be advised that we have requested our relevant department to investigate your account and assist further with your query. The team will review the matter and provide feedback once the investigation has been completed.
We truly appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Mar 2026, 09:23
Official
Dear Paddy
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach support.
Please be advised that we have requested our relevant department to investigate your account and assist further with your query. The team will review the matter and provide feedback once the investigation has been completed.
We truly appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach support.
Please be advised that we have requested our relevant department to investigate your account and assist further with your query. The team will review the matter and provide feedback once the investigation has been completed.
We truly appreciate your patience and understanding while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
PM
Paddy M's updateReviewer Update
07 Mar 2026, 09:39As prompt as you have responded here I expect same to my emails and calls. You may respond to me on Facebook too , I will do al it takes to get your attention!!!
PM
Paddy M's update07 Mar 2026, 09:39
Reviewer Update
As prompt as you have responded here I expect same to my emails and calls. You may respond to me on Facebook too , I will do al it takes to get your attention!!!
MetroFibre Networx's replyOfficial
07 Mar 2026, 09:59Good Day
The team will assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The team will assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Mar 2026, 09:59
Official
Good Day
The team will assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The team will assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations