DS
Deon S
1 reviews | Active since Aug 2012
16 Mar 2021, 18:47
Zero Customer Service
I can honestly say that I have never dealt with a company that cares less for their customers than what Metrofibre Networx does. I have been struggling to have my fibre line activated for weeks now (unfortunately MFN is the only fibre provider we have in our area and the only other alternative is Rain) after having waited for more than 9 months for the installation to be completed. Logging tickets, calling almost daily, requesting escalations, having my ISP escalate etc are all falling on deaf ears as no-one bothers to resolve the issue.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
16 Mar 2021, 18:55Good day Deon
Thank you for your message.
we sincerely do apologies for any inconvenience caused.
Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind regards
The MetroFibre Team
Thank you for your message.
we sincerely do apologies for any inconvenience caused.
Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind regards
The MetroFibre Team
MetroFibre Networx's reply16 Mar 2021, 18:55
Official
Good day Deon
Thank you for your message.
we sincerely do apologies for any inconvenience caused.
Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind regards
The MetroFibre Team
Thank you for your message.
we sincerely do apologies for any inconvenience caused.
Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind regards
The MetroFibre Team
DS
Deon S's updateReviewer Update
16 Mar 2021, 19:18I have been in contact with Customer Care agents for weeks (taking into account the continuous request for information about actual go-live dates it would be months) now - all to no avail - so please no more lip service - we need action.
DS
Deon S's update16 Mar 2021, 19:18
Reviewer Update
I have been in contact with Customer Care agents for weeks (taking into account the continuous request for information about actual go-live dates it would be months) now - all to no avail - so please no more lip service - we need action.
DS
Deon S's updateReviewer Update
30 Mar 2021, 10:38Today marks more than 30 days of struggling with MFN to get an active service (after there so- called go-live date). Many calls, tickets, and even visits from technicians have still not resulted in any progress as they seem to not want to admit that there is an installation issue, or simply playing for time - who knows. Worse company I have ever dealt with in my life - just sorry that have the monopoly on our area wrt to Fibre. ICASA here we come.
DS
Deon S's update30 Mar 2021, 10:38
Reviewer Update
Today marks more than 30 days of struggling with MFN to get an active service (after there so- called go-live date). Many calls, tickets, and even visits from technicians have still not resulted in any progress as they seem to not want to admit that there is an installation issue, or simply playing for time - who knows. Worse company I have ever dealt with in my life - just sorry that have the monopoly on our area wrt to Fibre. ICASA here we come.
DS
Deon S's updateReviewer Update
21 Apr 2021, 08:18I have to give credit to MetroFibre for resolving the issues that we have had in our area with regards to our fibre installation and service. Having the right technicians made all the difference and the continuous follow up certainly changed my perspective from being completely negative to being a positive and happy customer of MetroFibre.
DS
Deon S's update21 Apr 2021, 08:18
Reviewer Update
I have to give credit to MetroFibre for resolving the issues that we have had in our area with regards to our fibre installation and service. Having the right technicians made all the difference and the continuous follow up certainly changed my perspective from being completely negative to being a positive and happy customer of MetroFibre.
MetroFibre Networx's replyOfficial
21 Apr 2021, 09:02Good day Deon,
Thanks so much for your feedback. We’re really glad the issue have been resolved.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards
MetroFibre
Thanks so much for your feedback. We’re really glad the issue have been resolved.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards
MetroFibre
MetroFibre Networx's reply21 Apr 2021, 09:02
Official
Good day Deon,
Thanks so much for your feedback. We’re really glad the issue have been resolved.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards
MetroFibre
Thanks so much for your feedback. We’re really glad the issue have been resolved.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards
MetroFibre