Zero Customer Service
It's now day 2 without internet access; there was no prior notice, when I phone nobody knows the ETA. They always promise to call back but never do, they are the only company I know that does such. It's like I'm requesting a free service. Very frustrating for someone working from home.
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Replies (2)
MetroFibre Networx's replyOfficial
10 Jun 2022, 12:12Dear Phumulani
Thank you for bringing your concern to our attention.
Please note that we will be investigating the matter.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for bringing your concern to our attention.
Please note that we will be investigating the matter.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Jun 2022, 12:12
Official
Dear Phumulani
Thank you for bringing your concern to our attention.
Please note that we will be investigating the matter.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for bringing your concern to our attention.
Please note that we will be investigating the matter.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
10 Jun 2022, 12:34Dear Phumulani.
Thank you for taking our call. As per our conversation telephonically, we are aware of an outage that may affect your client services in The Woodlands Estate, Broadacres Our Engineers are working on restoring services. We will keep you updated. Ticket 179024
Kind Regards,
MetroFibre
Thank you for taking our call. As per our conversation telephonically, we are aware of an outage that may affect your client services in The Woodlands Estate, Broadacres Our Engineers are working on restoring services. We will keep you updated. Ticket 179024
Kind Regards,
MetroFibre
MetroFibre Networx's reply10 Jun 2022, 12:34
Official
Dear Phumulani.
Thank you for taking our call. As per our conversation telephonically, we are aware of an outage that may affect your client services in The Woodlands Estate, Broadacres Our Engineers are working on restoring services. We will keep you updated. Ticket 179024
Kind Regards,
MetroFibre
Thank you for taking our call. As per our conversation telephonically, we are aware of an outage that may affect your client services in The Woodlands Estate, Broadacres Our Engineers are working on restoring services. We will keep you updated. Ticket 179024
Kind Regards,
MetroFibre