TK
Tyrone K
1 reviews | Active since Jun 2017
03 Dec 2023, 10:01
Zero accountability and service
Absolutely appalling service. It's been a month and I am still wating for my router to be set up. Every time you call an "urgent message is sent" but nothing is done about it. No customer service. No assistance and most importantly no accountability. This is the worst service I have ever received
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Replies (1)
MetroFibre Networx's replyOfficial
04 Dec 2023, 16:29Dear Tyrone
I sincerely apologize for the frustration and inconvenience you have experienced during the setup of your router. Your feedback is crucial to us, and I appreciate your patience as we work to address your concerns.
After reviewing your case, I want to assure you that your order has been escalated to our activations team, and we have given it the highest priority. I understand the urgency of your request, and I want to assure you that we are actively working to expedite the activation process.
I apologize for any lapses in communication and the delay in resolving your issue. Our team is committed to rectifying this situation promptly. I have personally ensured that your case is being closely monitored, and we are taking immediate steps to move forward with the activation of your router.
Your satisfaction is our top priority, and we are dedicated to making things right.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a swift resolution.
Best Regards,
Marilize
I sincerely apologize for the frustration and inconvenience you have experienced during the setup of your router. Your feedback is crucial to us, and I appreciate your patience as we work to address your concerns.
After reviewing your case, I want to assure you that your order has been escalated to our activations team, and we have given it the highest priority. I understand the urgency of your request, and I want to assure you that we are actively working to expedite the activation process.
I apologize for any lapses in communication and the delay in resolving your issue. Our team is committed to rectifying this situation promptly. I have personally ensured that your case is being closely monitored, and we are taking immediate steps to move forward with the activation of your router.
Your satisfaction is our top priority, and we are dedicated to making things right.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a swift resolution.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 16:29
Official
Dear Tyrone
I sincerely apologize for the frustration and inconvenience you have experienced during the setup of your router. Your feedback is crucial to us, and I appreciate your patience as we work to address your concerns.
After reviewing your case, I want to assure you that your order has been escalated to our activations team, and we have given it the highest priority. I understand the urgency of your request, and I want to assure you that we are actively working to expedite the activation process.
I apologize for any lapses in communication and the delay in resolving your issue. Our team is committed to rectifying this situation promptly. I have personally ensured that your case is being closely monitored, and we are taking immediate steps to move forward with the activation of your router.
Your satisfaction is our top priority, and we are dedicated to making things right.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a swift resolution.
Best Regards,
Marilize
I sincerely apologize for the frustration and inconvenience you have experienced during the setup of your router. Your feedback is crucial to us, and I appreciate your patience as we work to address your concerns.
After reviewing your case, I want to assure you that your order has been escalated to our activations team, and we have given it the highest priority. I understand the urgency of your request, and I want to assure you that we are actively working to expedite the activation process.
I apologize for any lapses in communication and the delay in resolving your issue. Our team is committed to rectifying this situation promptly. I have personally ensured that your case is being closely monitored, and we are taking immediate steps to move forward with the activation of your router.
Your satisfaction is our top priority, and we are dedicated to making things right.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a swift resolution.
Best Regards,
Marilize