CB
Cavlyn B
1 reviews | Active since Mar 2022
13 Mar 2023, 07:02
Your Turnaround Time is pathetic!!!
Hi Metrofibre
I logged a call via my service provider, who has an SLA with you as you provide the service. Please stop sending me messages asking me for pictures of my router as I did this already.
My wifi went down on Saturday morning around 8am. Logged a call even recieved an email and call saying an agent will call me.
It's Monday morning, I work from home, and do you know what you need for that, wifi. This is my second complaint in 3 weeks. As you can imagine this is frustrating to say the least. You recieve premiums, so do the right thing and employee more technicians to meet the demands of the issues you have.
Please don't reply to this expressing how sorry you are whilst I sit here waiting for my service to be reconnected. Please rather use this time to find a technician to help me today. Unfortunately if no one comes out today, I will be looking for a new service provider who specifically does not use your services because i cannot accept paying for a service that is this useless!!!! I will also be sure to express how useless your turnaround time is on the socials, but also I see from all your complaints on this platform you clearly have u happy customers!!
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
13 Mar 2023, 07:28Dear Cavlyn
Thank you for bringing this issue to our attention.
We are investigating the issue and an agent will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
Thank you for bringing this issue to our attention.
We are investigating the issue and an agent will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply13 Mar 2023, 07:28
Official
Dear Cavlyn
Thank you for bringing this issue to our attention.
We are investigating the issue and an agent will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
Thank you for bringing this issue to our attention.
We are investigating the issue and an agent will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
CB
Cavlyn B's updateReviewer Update
13 Mar 2023, 07:46Hi Ayanda
What exactly are you investigating? When you reply please be clear? These useless generic auto emails are ridiculous.
There is nothing to investigate!! Ask a technician to call me, to come to my complex and fix the problem.
Regards
Cavlyn
What exactly are you investigating? When you reply please be clear? These useless generic auto emails are ridiculous.
There is nothing to investigate!! Ask a technician to call me, to come to my complex and fix the problem.
Regards
Cavlyn
CB
Cavlyn B's update13 Mar 2023, 07:46
Reviewer Update
Hi Ayanda
What exactly are you investigating? When you reply please be clear? These useless generic auto emails are ridiculous.
There is nothing to investigate!! Ask a technician to call me, to come to my complex and fix the problem.
Regards
Cavlyn
What exactly are you investigating? When you reply please be clear? These useless generic auto emails are ridiculous.
There is nothing to investigate!! Ask a technician to call me, to come to my complex and fix the problem.
Regards
Cavlyn
MetroFibre Networx's replyOfficial
13 Mar 2023, 08:03Dear Cavlyn
An agent contacted you to provide you with feedback and your phone rang to voicemail.
Please be advised that a contractor will be in contact to assist you accordingly.
Ticket number: 267731.
Kind Regards,
Ayanda
MetroFibre
An agent contacted you to provide you with feedback and your phone rang to voicemail.
Please be advised that a contractor will be in contact to assist you accordingly.
Ticket number: 267731.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply13 Mar 2023, 08:03
Official
Dear Cavlyn
An agent contacted you to provide you with feedback and your phone rang to voicemail.
Please be advised that a contractor will be in contact to assist you accordingly.
Ticket number: 267731.
Kind Regards,
Ayanda
MetroFibre
An agent contacted you to provide you with feedback and your phone rang to voicemail.
Please be advised that a contractor will be in contact to assist you accordingly.
Ticket number: 267731.
Kind Regards,
Ayanda
MetroFibre
CB
Cavlyn B's updateReviewer Update
13 Mar 2023, 09:03Hi Ayanda
I spoke to a colleague of yours, she claims her name is Refilwe, when i asked her surname, apparently she can't disclose it. Please go back and listen to the call. She also says the manager is unavailable.
I logge this call on Saturday, 48 hours have passed. Please understand I need the wifi to work.
Anyway it's all good, if no one arrives today, you will be pleased to know that I would have canceled my service with you.
I spoke to a colleague of yours, she claims her name is Refilwe, when i asked her surname, apparently she can't disclose it. Please go back and listen to the call. She also says the manager is unavailable.
I logge this call on Saturday, 48 hours have passed. Please understand I need the wifi to work.
Anyway it's all good, if no one arrives today, you will be pleased to know that I would have canceled my service with you.
CB
Cavlyn B's update13 Mar 2023, 09:03
Reviewer Update
Hi Ayanda
I spoke to a colleague of yours, she claims her name is Refilwe, when i asked her surname, apparently she can't disclose it. Please go back and listen to the call. She also says the manager is unavailable.
I logge this call on Saturday, 48 hours have passed. Please understand I need the wifi to work.
Anyway it's all good, if no one arrives today, you will be pleased to know that I would have canceled my service with you.
I spoke to a colleague of yours, she claims her name is Refilwe, when i asked her surname, apparently she can't disclose it. Please go back and listen to the call. She also says the manager is unavailable.
I logge this call on Saturday, 48 hours have passed. Please understand I need the wifi to work.
Anyway it's all good, if no one arrives today, you will be pleased to know that I would have canceled my service with you.
MetroFibre Networx's replyOfficial
13 Mar 2023, 09:25Dear Cavlyn
The above is well noted.
Please note that we have tried to contact you again and we were unable to reach you on the phone.
Please be on the lookout for the contractor's call.
The contractors will be contacting you to assist with the issue.
Kind Regards,
Ayanda
MetroFibre
The above is well noted.
Please note that we have tried to contact you again and we were unable to reach you on the phone.
Please be on the lookout for the contractor's call.
The contractors will be contacting you to assist with the issue.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply13 Mar 2023, 09:25
Official
Dear Cavlyn
The above is well noted.
Please note that we have tried to contact you again and we were unable to reach you on the phone.
Please be on the lookout for the contractor's call.
The contractors will be contacting you to assist with the issue.
Kind Regards,
Ayanda
MetroFibre
The above is well noted.
Please note that we have tried to contact you again and we were unable to reach you on the phone.
Please be on the lookout for the contractor's call.
The contractors will be contacting you to assist with the issue.
Kind Regards,
Ayanda
MetroFibre
CB
Cavlyn B's updateReviewer Update
13 Mar 2023, 09:52Hi Ayanda
Your calls are noted, however I see them as non productive. I understand you will apologize. It's almost 10am, all I want is service restored and nothing else, so I can get on with my day.
I appreciate your effort to respond but unfortunately, your calls can't help restore the service.
Let's hope my next response will be positive.
Have a lovely day
Regards
Cavlyn
Your calls are noted, however I see them as non productive. I understand you will apologize. It's almost 10am, all I want is service restored and nothing else, so I can get on with my day.
I appreciate your effort to respond but unfortunately, your calls can't help restore the service.
Let's hope my next response will be positive.
Have a lovely day
Regards
Cavlyn
CB
Cavlyn B's update13 Mar 2023, 09:52
Reviewer Update
Hi Ayanda
Your calls are noted, however I see them as non productive. I understand you will apologize. It's almost 10am, all I want is service restored and nothing else, so I can get on with my day.
I appreciate your effort to respond but unfortunately, your calls can't help restore the service.
Let's hope my next response will be positive.
Have a lovely day
Regards
Cavlyn
Your calls are noted, however I see them as non productive. I understand you will apologize. It's almost 10am, all I want is service restored and nothing else, so I can get on with my day.
I appreciate your effort to respond but unfortunately, your calls can't help restore the service.
Let's hope my next response will be positive.
Have a lovely day
Regards
Cavlyn
MetroFibre Networx's replyOfficial
13 Mar 2023, 10:03Dear Cavlyn
As indicated above a contractor will be in contact to assist you with restoring your services.
Kind Regards,
Ayanda
MetroFibre
As indicated above a contractor will be in contact to assist you with restoring your services.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply13 Mar 2023, 10:03
Official
Dear Cavlyn
As indicated above a contractor will be in contact to assist you with restoring your services.
Kind Regards,
Ayanda
MetroFibre
As indicated above a contractor will be in contact to assist you with restoring your services.
Kind Regards,
Ayanda
MetroFibre
CB
Cavlyn B's updateReviewer Update
13 Mar 2023, 10:10Hi Ayanda
Your response is noted, I will await the contractors call.
Regards
Cavlyn
Your response is noted, I will await the contractors call.
Regards
Cavlyn
CB
Cavlyn B's update13 Mar 2023, 10:10
Reviewer Update
Hi Ayanda
Your response is noted, I will await the contractors call.
Regards
Cavlyn
Your response is noted, I will await the contractors call.
Regards
Cavlyn
CB
Cavlyn B's updateReviewer Update
13 Mar 2023, 11:57Dear Ayanda
I refer to your message at 10.10am, not to my surprise, your agent has not called to even confirm he will be coming out today.
Please can I request the time the contractor will be coming through. If this is too difficult to do let me know and please request your manager to call me.
I anticipate your response herein.
Kind Regards
Cavlyn
I refer to your message at 10.10am, not to my surprise, your agent has not called to even confirm he will be coming out today.
Please can I request the time the contractor will be coming through. If this is too difficult to do let me know and please request your manager to call me.
I anticipate your response herein.
Kind Regards
Cavlyn
CB
Cavlyn B's update13 Mar 2023, 11:57
Reviewer Update
Dear Ayanda
I refer to your message at 10.10am, not to my surprise, your agent has not called to even confirm he will be coming out today.
Please can I request the time the contractor will be coming through. If this is too difficult to do let me know and please request your manager to call me.
I anticipate your response herein.
Kind Regards
Cavlyn
I refer to your message at 10.10am, not to my surprise, your agent has not called to even confirm he will be coming out today.
Please can I request the time the contractor will be coming through. If this is too difficult to do let me know and please request your manager to call me.
I anticipate your response herein.
Kind Regards
Cavlyn
MetroFibre Networx's replyOfficial
14 Mar 2023, 06:37Dear Cavlyn
We are glad that you are now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
We are glad that you are now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply14 Mar 2023, 06:37
Official
Dear Cavlyn
We are glad that you are now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
We are glad that you are now up and running.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
CB
Cavlyn B's updateReviewer Update
15 Mar 2023, 17:20Dear Ayanda
I had to log yet another ticket today. To my surprise. I think not. Please be advised that I literally had Fibre for 1 day.
The best part I am sure, is that you will tell me I have to wait for a technician to come through which will take between 3 to 4 business days.
This is now a recurring problem, so perhaps you could send someone who can actually fix the infrastructure problem. Your service is actually exhausting.
Please don't apologize because at this rate why do I even bother. I should just look for a new service provider because I can't be logging calls every other day. It's ridiculous to say the least.
Kind Regards
Cavlyn
I had to log yet another ticket today. To my surprise. I think not. Please be advised that I literally had Fibre for 1 day.
The best part I am sure, is that you will tell me I have to wait for a technician to come through which will take between 3 to 4 business days.
This is now a recurring problem, so perhaps you could send someone who can actually fix the infrastructure problem. Your service is actually exhausting.
Please don't apologize because at this rate why do I even bother. I should just look for a new service provider because I can't be logging calls every other day. It's ridiculous to say the least.
Kind Regards
Cavlyn
CB
Cavlyn B's update15 Mar 2023, 17:20
Reviewer Update
Dear Ayanda
I had to log yet another ticket today. To my surprise. I think not. Please be advised that I literally had Fibre for 1 day.
The best part I am sure, is that you will tell me I have to wait for a technician to come through which will take between 3 to 4 business days.
This is now a recurring problem, so perhaps you could send someone who can actually fix the infrastructure problem. Your service is actually exhausting.
Please don't apologize because at this rate why do I even bother. I should just look for a new service provider because I can't be logging calls every other day. It's ridiculous to say the least.
Kind Regards
Cavlyn
I had to log yet another ticket today. To my surprise. I think not. Please be advised that I literally had Fibre for 1 day.
The best part I am sure, is that you will tell me I have to wait for a technician to come through which will take between 3 to 4 business days.
This is now a recurring problem, so perhaps you could send someone who can actually fix the infrastructure problem. Your service is actually exhausting.
Please don't apologize because at this rate why do I even bother. I should just look for a new service provider because I can't be logging calls every other day. It's ridiculous to say the least.
Kind Regards
Cavlyn