MO
Monique O
1 reviews | Active since Feb 2025
18 Mar 2025, 14:02
Your MetroFibre Go Order ref. no. is 23640 - NO FEEDBACK
VERY BAD SERVICE - Not getting feedback on order placed 3 weeks ago, keep getting told I will get a call back etc. to date nothing.
BEEN CALLING FEW TIMES A WEEK AND STILL NO ANSWER OR HELP. also no direct line of communication - wait 18min per call for an operator to assist.. yet NO ASSISTANCE at all.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
18 Mar 2025, 16:26Dear Monique
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important this matter is, and we truly regret the delays in providing you with feedback.
Please be assured that we have escalated your query to our management team for urgent attention and assistance. We are actively following up and will keep you updated on the progress. As soon as we receive feedback, we will provide you with an update.
We appreciate your patience and understanding. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important this matter is, and we truly regret the delays in providing you with feedback.
Please be assured that we have escalated your query to our management team for urgent attention and assistance. We are actively following up and will keep you updated on the progress. As soon as we receive feedback, we will provide you with an update.
We appreciate your patience and understanding. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Mar 2025, 16:26
Official
Dear Monique
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important this matter is, and we truly regret the delays in providing you with feedback.
Please be assured that we have escalated your query to our management team for urgent attention and assistance. We are actively following up and will keep you updated on the progress. As soon as we receive feedback, we will provide you with an update.
We appreciate your patience and understanding. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important this matter is, and we truly regret the delays in providing you with feedback.
Please be assured that we have escalated your query to our management team for urgent attention and assistance. We are actively following up and will keep you updated on the progress. As soon as we receive feedback, we will provide you with an update.
We appreciate your patience and understanding. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MO
Monique O's updateReviewer Update
19 Mar 2025, 13:264 days later and still no response to all of my emails and no answer to calls?????
MO
Monique O's update19 Mar 2025, 13:26
Reviewer Update
4 days later and still no response to all of my emails and no answer to calls?????
MO
Monique O's updateReviewer Update
19 Mar 2025, 13:51is this a ****???
must be if no one calls me back?
no response to emails?
took my money but NO installation no internet?????
must be if no one calls me back?
no response to emails?
took my money but NO installation no internet?????
MO
Monique O's update19 Mar 2025, 13:51
Reviewer Update
is this a ****???
must be if no one calls me back?
no response to emails?
took my money but NO installation no internet?????
must be if no one calls me back?
no response to emails?
took my money but NO installation no internet?????
MetroFibre Networx's replyOfficial
19 Mar 2025, 15:27Dear Monique
We have received feedback from our Orders team, they have advised that they have finally been able to place your order and have requested pictures of the ONT from yourself in order to proceed with activation
We will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have received feedback from our Orders team, they have advised that they have finally been able to place your order and have requested pictures of the ONT from yourself in order to proceed with activation
We will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Mar 2025, 15:27
Official
Dear Monique
We have received feedback from our Orders team, they have advised that they have finally been able to place your order and have requested pictures of the ONT from yourself in order to proceed with activation
We will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have received feedback from our Orders team, they have advised that they have finally been able to place your order and have requested pictures of the ONT from yourself in order to proceed with activation
We will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations