1 reviews | Active since Mar 2023
You don't seem to care about your customers
Upgraded my line to a 1000Mbps 3 weeks ago and and to date I have not recieved even close to 400mbps on the line. I have logged numerous tickets and it keeps getting resolved without anything being done. Last week the fibre went off completely and no one seems to care. You have billed me for a service that you can't even provide. I have to keep sending pictures and logging onto the box via my laptop to show proof of no connection. Do yourl think that your clients are stupid that they will call in and log a ticket for something that's working. I have to prove that there is no connection and then you still resolve the ticket saying everything is fine. Everyday tickets are being logged with Afrihost and you guys keep resolving the ticket without fixing the problem. What more must I do to get this resolved. You truly are raking poor service to another level.
Thank you for taking my call.
As per our conversation, the Metrofibre ONT is up and running, and both the broadband and service lights are green showing no issues on the line.
Kindly contact your service provider to assist further with the issue you are experiencing.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
As per our conversation, the Metrofibre ONT is up and running, and both the broadband and service lights are green showing no issues on the line.
Kindly contact your service provider to assist further with the issue you are experiencing.
Kind Regards,
Siboniso
Metrofibre
Afrihost has checked the connection for the ethernet direct from the ont box to the laptop and there is no internet.
Just because the lights are on doesn't mean that all is fine. Again I'm being pushed from metrofibre to afrihost with this back and forth. Why can't you send out a technician to physically test the line. There is no internet and no one is taking accountability for it.
Afrihost has checked the connection for the ethernet direct from the ont box to the laptop and there is no internet.
Just because the lights are on doesn't mean that all is fine. Again I'm being pushed from metrofibre to afrihost with this back and forth. Why can't you send out a technician to physically test the line. There is no internet and no one is taking accountability for it.