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Luke R

1 reviews | Active since Jun 2017

26 Nov 2025, 16:01

Yet again Pathetic service

Good day

I have followed up last week with MetroFibre as to why i had gotten a credit note, I mentioned that I cannot properly access my account, and now today my Route is showinf the red light.

What is the meaning behind this?

I am honestly so tired of this now

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply26 Nov 2025, 16:09
Official
Dear Luke Van Rooi

Thank you for bringing this to our attention. We completely understand the frustration caused by the repeated issues with your service.

Regarding your account and the credit note, we are currently reviewing the details to ensure everything is accurate. As for the red light on your router, we are coordinating with MetroFibre to identify the cause and resolve it as quickly as possible.

We appreciate your patience as we work to restore full functionality and provide a smoother experience moving forward.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx
MetroFibre Networx's reply26 Nov 2025, 16:15
Official
 Well noted. We have sent you an email; kindly respond to it.
MetroFibre Networx
MetroFibre Networx's reply27 Nov 2025, 12:23
Official
Dear Luke,

Please rest assured that the matter has been raised with our Finance Management Team for assistance. We will be in touch to share feedback as soon as updates are available.

Thank you for your patience and cooperation.

Best regards,
Marilize
MetroFibre Complaints & Escalations
LR
Luke R's update27 Nov 2025, 12:25
Reviewer Update
I cannot rest assured because I rely on my fibre to do my job, and by you'll messing up like this I'm now on day 2 of not being able to work.
MetroFibre Networx
MetroFibre Networx's reply27 Nov 2025, 13:29
Official
Dear Luke,

Thank you for your messages. I completely understand your frustration and apologize for the delays and inconvenience you’ve experienced. I will be calling you shortly to discuss this matter and work towards a resolution.

Kind regards,
Sibonisle
MetroFibre Complaints & Escalations