Yet again I am a vicitm of poor service

Yet again you'll fail to deliver, it is now the second time that this is happening in the last month where you'll have disconnected me saying I did not make payment yet I told you'll numerous times I have a debit order setup and the lady that assisted me with the debit order said that my debit order would go off at the end of december if I sent the debit order form through on the 28th of November which I did on that call I requested for an upgrade to take place on the 1st of December which was not done until I called in to have to done and she said she was going to have it done.

I requested for you'll to listen to the call recording to hear what she had mentioned to me, I was last notified that I would recieve the call recording I wasnt notified of anything so I was under the impression everything is in order.

Now I am disconnected again