LR
Luke R
1 reviews | Active since Jun 2017
10 Nov 2025, 10:44
Yet again
You'll ask me to make payment, I make payment.
I receive the below email: Dear Luke,
Thank you for contacting MetroFibre FTTH Finance. Great News! We have received your payment and your account will be unsuspended.
Your internet should be back online shortly.
If you have any further queries about your account or payment, please reply to this ticket or Email *** and we’ll get right on it.
And yet my WiFi is still not connected, that was sent to me about 3 hours ago.
How is this fair?
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
10 Nov 2025, 10:58Dear Luke,
Thank you for bringing this to our attention. We understand the inconvenience caused by your WiFi still being offline despite your payment being received.
We are currently looking into the issue and will be contacting you shortly to assist accordingly. Our team is committed to ensuring your service is restored as quickly as possible.
We appreciate your patience while we resolve this matter and will keep you updated throughout the process.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the inconvenience caused by your WiFi still being offline despite your payment being received.
We are currently looking into the issue and will be contacting you shortly to assist accordingly. Our team is committed to ensuring your service is restored as quickly as possible.
We appreciate your patience while we resolve this matter and will keep you updated throughout the process.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Nov 2025, 10:58
Official
Dear Luke,
Thank you for bringing this to our attention. We understand the inconvenience caused by your WiFi still being offline despite your payment being received.
We are currently looking into the issue and will be contacting you shortly to assist accordingly. Our team is committed to ensuring your service is restored as quickly as possible.
We appreciate your patience while we resolve this matter and will keep you updated throughout the process.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the inconvenience caused by your WiFi still being offline despite your payment being received.
We are currently looking into the issue and will be contacting you shortly to assist accordingly. Our team is committed to ensuring your service is restored as quickly as possible.
We appreciate your patience while we resolve this matter and will keep you updated throughout the process.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
10 Nov 2025, 11:19Thank you, noted.
MetroFibre Networx's reply10 Nov 2025, 11:19
Official
Thank you, noted.
LR
Luke R's updateReviewer Update
10 Nov 2025, 14:04Now I get told I have to wait 24 hours for assistance from the tech team because my router is showing the red light, I've already been off for the past week and not able to work properly and now today I must be off again even though I've gotten an email stating I'd be charged from today and that I've been activated.
Now how is any of this my fault?
Now how is any of this my fault?
LR
Luke R's update10 Nov 2025, 14:04
Reviewer Update
Now I get told I have to wait 24 hours for assistance from the tech team because my router is showing the red light, I've already been off for the past week and not able to work properly and now today I must be off again even though I've gotten an email stating I'd be charged from today and that I've been activated.
Now how is any of this my fault?
Now how is any of this my fault?
LR
Luke R's updateReviewer Update
10 Nov 2025, 15:47I Speak to Adriaan this morning he assures me everything is okay, i then have to do the follow-ups myself only to find out that the address that Adriaan had linked everything to was my old address being 11 Sanderson Road , Woodlands, Pietermaritzburg, I changed this address to my current address, 73 Melsetter Road (Cottage), Woodlands, Pietermaritzburg, 3201 back in December/January. My Fibre is still not working, You'll asked me to make a payment I did that and now you'll cant even get my connection sorted or even my address correct. I require this mess up to be dealt with ASAP TODAY. I am sick and tired of you'll messing up and I have to suffer the consequences, I have tried calling the call centre and I get tossed around like I am a blady RagDoll
LR
Luke R's update10 Nov 2025, 15:47
Reviewer Update
I Speak to Adriaan this morning he assures me everything is okay, i then have to do the follow-ups myself only to find out that the address that Adriaan had linked everything to was my old address being 11 Sanderson Road , Woodlands, Pietermaritzburg, I changed this address to my current address, 73 Melsetter Road (Cottage), Woodlands, Pietermaritzburg, 3201 back in December/January. My Fibre is still not working, You'll asked me to make a payment I did that and now you'll cant even get my connection sorted or even my address correct. I require this mess up to be dealt with ASAP TODAY. I am sick and tired of you'll messing up and I have to suffer the consequences, I have tried calling the call centre and I get tossed around like I am a blady RagDoll
MetroFibre Networx's replyOfficial
10 Nov 2025, 15:52Dear Luke,
Thank you for your message. Adrian has confirmed that everything is being addressed and is communicating with you via WhatsApp. He will keep you updated on the progress.
We appreciate your patience as we work to resolve this matter.
Thank you for your message. Adrian has confirmed that everything is being addressed and is communicating with you via WhatsApp. He will keep you updated on the progress.
We appreciate your patience as we work to resolve this matter.
MetroFibre Networx's reply10 Nov 2025, 15:52
Official
Dear Luke,
Thank you for your message. Adrian has confirmed that everything is being addressed and is communicating with you via WhatsApp. He will keep you updated on the progress.
We appreciate your patience as we work to resolve this matter.
Thank you for your message. Adrian has confirmed that everything is being addressed and is communicating with you via WhatsApp. He will keep you updated on the progress.
We appreciate your patience as we work to resolve this matter.