Years of Poor Service and Unprofessional Conduct from Metrofibre

We are in the process of terminating our Metrofibre contracts due to years of poor and negligent service we have received.

For weeks, I have struggled to obtain a formal settlement letter from your team in Pretoria. Despite multiple communications with your staff, we are absolutely appalled by the unprofessional conduct and lack of support provided by this team. We have been sent spreadsheets and letters without essential banking details; no company would accept this as a formal settlement letter.

Over the years, we have experienced consistent poor service, with staff often shifting blame onto clients and even accusing our company of being "unprofessional" and questioning our behavior. As a professional company, we understand what professionalism and customer service entail.

We strongly recommend conducting an audit of this branch, as the issues appear systemic. We have spoken with other businesses that have switched away from Metrofibre due to similar concerns. This is absolutely unacceptable, and we believe Metrofibre's reputation will continue to suffer if this culture persists.

We kindly request immediate attention to this matter to avoid further escalation.