MJ
Mamello J
1 reviews | Active since Dec 2016
14 May 2022, 13:57
****y ISP don’t use them
Still not actived, Vumatel is done with the installation now I am busy running after metrofibre to activate. They keep asking me for the same information and I was told my service is going to be prioritised but I’m still not connected what a ****y ISP
Helpful (0)
Replies (21)0
Replies (21)
MetroFibre Networx's replyOfficial
14 May 2022, 14:40Dear Mamello
Kindly note that we have escalated your query to the relevant Key Accounts department to assist accordingly, we will keep you updated.
Kind Regards
MetroFibre
Kindly note that we have escalated your query to the relevant Key Accounts department to assist accordingly, we will keep you updated.
Kind Regards
MetroFibre
MetroFibre Networx's reply14 May 2022, 14:40
Official
Dear Mamello
Kindly note that we have escalated your query to the relevant Key Accounts department to assist accordingly, we will keep you updated.
Kind Regards
MetroFibre
Kindly note that we have escalated your query to the relevant Key Accounts department to assist accordingly, we will keep you updated.
Kind Regards
MetroFibre
MJ
Mamello J's updateReviewer Update
14 May 2022, 14:45That is all you have been saying since this morning. I have been asking when can I expect the feedback but you tell me the same thing. You guys are the worst ISP EVER! Nvm me spending the whole morning on the phone and no one answering 🤮🤮🤮 a whole 3 weeks to process and order and I’m still not connected
MJ
Mamello J's update14 May 2022, 14:45
Reviewer Update
That is all you have been saying since this morning. I have been asking when can I expect the feedback but you tell me the same thing. You guys are the worst ISP EVER! Nvm me spending the whole morning on the phone and no one answering 🤮🤮🤮 a whole 3 weeks to process and order and I’m still not connected
MetroFibre Networx's replyOfficial
14 May 2022, 15:05I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We are trying to get you activated.
Kind Regards
MetroFibre
We are trying to get you activated.
Kind Regards
MetroFibre
MetroFibre Networx's reply14 May 2022, 15:05
Official
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We are trying to get you activated.
Kind Regards
MetroFibre
We are trying to get you activated.
Kind Regards
MetroFibre
MJ
Mamello J's updateReviewer Update
14 May 2022, 15:17I’ve been sending you guys pictures. The installation guys told me you have all the information! I just called them ‼️
MJ
Mamello J's update14 May 2022, 15:17
Reviewer Update
I’ve been sending you guys pictures. The installation guys told me you have all the information! I just called them ‼️
MetroFibre Networx's replyOfficial
14 May 2022, 15:32Once Vumatel provides us with the information needed on there side we can activate your line, we do not have an ETA it is dependent on our Key Accounts now.
MetroFibre Networx's reply14 May 2022, 15:32
Official
Once Vumatel provides us with the information needed on there side we can activate your line, we do not have an ETA it is dependent on our Key Accounts now.
MJ
Mamello J's updateReviewer Update
15 May 2022, 08:34Another day and my line is still not activated! WOW!
MJ
Mamello J's update15 May 2022, 08:34
Reviewer Update
Another day and my line is still not activated! WOW!
MetroFibre Networx's replyOfficial
15 May 2022, 08:56Once Vumatel provides us with the information needed on there side we can activate your line, we do not have an ETA it is dependent on our Key Accounts now.
MetroFibre Networx's reply15 May 2022, 08:56
Official
Once Vumatel provides us with the information needed on there side we can activate your line, we do not have an ETA it is dependent on our Key Accounts now.
MJ
Mamello J's updateReviewer Update
15 May 2022, 09:18I sent you guys the network identifier! What information do you need?
MJ
Mamello J's update15 May 2022, 09:18
Reviewer Update
I sent you guys the network identifier! What information do you need?
MetroFibre Networx's replyOfficial
15 May 2022, 10:19Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
MetroFibre Networx's reply15 May 2022, 10:19
Official
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
MJ
Mamello J's updateReviewer Update
15 May 2022, 10:26WHEN? It’s been 3 weeks ‼️And you are still not providing ETA!
MJ
Mamello J's update15 May 2022, 10:26
Reviewer Update
WHEN? It’s been 3 weeks ‼️And you are still not providing ETA!
MetroFibre Networx's replyOfficial
15 May 2022, 10:36Once Vumatel provides us with the information needed on there side we can activate your line, we do not have an ETA it is dependent on our Key Accounts now.
MetroFibre Networx's reply15 May 2022, 10:36
Official
Once Vumatel provides us with the information needed on there side we can activate your line, we do not have an ETA it is dependent on our Key Accounts now.
MetroFibre Networx's replyOfficial
16 May 2022, 08:05Greetings, Mamello
Please note that installation took place on Saturday, May 14th, and line activation took up to 48 hours.
We certify that the line is operational.
An agent will contact you to aid you further.
Kind Regards,
MetroFibre
Please note that installation took place on Saturday, May 14th, and line activation took up to 48 hours.
We certify that the line is operational.
An agent will contact you to aid you further.
Kind Regards,
MetroFibre
MetroFibre Networx's reply16 May 2022, 08:05
Official
Greetings, Mamello
Please note that installation took place on Saturday, May 14th, and line activation took up to 48 hours.
We certify that the line is operational.
An agent will contact you to aid you further.
Kind Regards,
MetroFibre
Please note that installation took place on Saturday, May 14th, and line activation took up to 48 hours.
We certify that the line is operational.
An agent will contact you to aid you further.
Kind Regards,
MetroFibre
MJ
Mamello J's updateReviewer Update
16 May 2022, 08:18I have been calling in this morning no response/pick up as usual. Please get one of your consultants to give me a call, I want to cancel and you guys can come fetch your router.what a horrible Experience
MJ
Mamello J's update16 May 2022, 08:18
Reviewer Update
I have been calling in this morning no response/pick up as usual. Please get one of your consultants to give me a call, I want to cancel and you guys can come fetch your router.what a horrible Experience
MetroFibre Networx's replyOfficial
16 May 2022, 08:30Dear Mamello
One of our agents will contact you shortly.
Kind Regards,
MetroFibre
One of our agents will contact you shortly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply16 May 2022, 08:30
Official
Dear Mamello
One of our agents will contact you shortly.
Kind Regards,
MetroFibre
One of our agents will contact you shortly.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
16 May 2022, 08:59Dear Mamello
Your issue is being prioritized, as stated over the phone, and we will contact you to provide feedback.
Kind Regards,
MetroFibre
Your issue is being prioritized, as stated over the phone, and we will contact you to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply16 May 2022, 08:59
Official
Dear Mamello
Your issue is being prioritized, as stated over the phone, and we will contact you to provide feedback.
Kind Regards,
MetroFibre
Your issue is being prioritized, as stated over the phone, and we will contact you to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
16 May 2022, 10:42Dear Mamello
The key department has confirmed that they will be assisting you with the authentication of the router this afternoon as arranged.
Kind Regards,
MetroFibre
The key department has confirmed that they will be assisting you with the authentication of the router this afternoon as arranged.
Kind Regards,
MetroFibre
MetroFibre Networx's reply16 May 2022, 10:42
Official
Dear Mamello
The key department has confirmed that they will be assisting you with the authentication of the router this afternoon as arranged.
Kind Regards,
MetroFibre
The key department has confirmed that they will be assisting you with the authentication of the router this afternoon as arranged.
Kind Regards,
MetroFibre
MJ
Mamello J's updateReviewer Update
16 May 2022, 10:49This is something that could have been done over the weekend. Now I have to make a provision to leave work early and not meet my deadlines because of this. I am highly annoyed and I have had it with Metrofibre. It’s by far the WORST SERVICE I’ve ever received. Had you guys told me earlier or outlined the steps prior to the installation. I would have made arrangements to work from home or atleast move my meetings.
MJ
Mamello J's update16 May 2022, 10:49
Reviewer Update
This is something that could have been done over the weekend. Now I have to make a provision to leave work early and not meet my deadlines because of this. I am highly annoyed and I have had it with Metrofibre. It’s by far the WORST SERVICE I’ve ever received. Had you guys told me earlier or outlined the steps prior to the installation. I would have made arrangements to work from home or atleast move my meetings.
MetroFibre Networx's replyOfficial
16 May 2022, 11:03Dear Mamello
We completely comprehend your dissatisfaction.
Please note that this is not a common occurrence.
We are working to fix the problems internally and learn from our missteps.
Kind Regards,
MetroFibre
We completely comprehend your dissatisfaction.
Please note that this is not a common occurrence.
We are working to fix the problems internally and learn from our missteps.
Kind Regards,
MetroFibre
MetroFibre Networx's reply16 May 2022, 11:03
Official
Dear Mamello
We completely comprehend your dissatisfaction.
Please note that this is not a common occurrence.
We are working to fix the problems internally and learn from our missteps.
Kind Regards,
MetroFibre
We completely comprehend your dissatisfaction.
Please note that this is not a common occurrence.
We are working to fix the problems internally and learn from our missteps.
Kind Regards,
MetroFibre
MJ
Mamello J's updateReviewer Update
16 May 2022, 18:46So I left home and rushed home for a 18:00 call from Metrofibre support team to set up the router. Guess who it’s 18:46 and nobody has called me, nvm that I wanted to cancel earlier they promised to sort out the issue but they don’t. Ya ne !
MJ
Mamello J's update16 May 2022, 18:46
Reviewer Update
So I left home and rushed home for a 18:00 call from Metrofibre support team to set up the router. Guess who it’s 18:46 and nobody has called me, nvm that I wanted to cancel earlier they promised to sort out the issue but they don’t. Ya ne !
MetroFibre Networx's replyOfficial
16 May 2022, 18:53Dear Mamello
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
Please note that we are following up with the MetroGo team.
Kind Regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
Please note that we are following up with the MetroGo team.
Kind Regards
MetroFibre
MetroFibre Networx's reply16 May 2022, 18:53
Official
Dear Mamello
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
Please note that we are following up with the MetroGo team.
Kind Regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
Please note that we are following up with the MetroGo team.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
16 May 2022, 20:06Dear Mamello
Thank you for taking the time to talk to Daniel Kruger from our MetroGo Team.
We are happy to hear that your line is now up and running.
Kind Regards
MetroFibre
Thank you for taking the time to talk to Daniel Kruger from our MetroGo Team.
We are happy to hear that your line is now up and running.
Kind Regards
MetroFibre
MetroFibre Networx's reply16 May 2022, 20:06
Official
Dear Mamello
Thank you for taking the time to talk to Daniel Kruger from our MetroGo Team.
We are happy to hear that your line is now up and running.
Kind Regards
MetroFibre
Thank you for taking the time to talk to Daniel Kruger from our MetroGo Team.
We are happy to hear that your line is now up and running.
Kind Regards
MetroFibre