Wow , it seems like a plan, grab and run

New year , still no response or refund from metro fibre , I paid 27/11 , till now no installation or refund . I was promise a refund from the so called finance dept. I got told in Desember , they will only do refunds in January, I suppose there bank acc was only working in the new year , but till now , no response. How on earth do a business survive with service and way of dealings like this ? Ok I now know , they take your money , don’t do the job , then tell the customer we will refund you , but only in the next year , then just ignore you . Bravo it seems like you have a good business model going