JM
Judy M
1 reviews | Active since Jul 2012
14 Apr 2025, 11:06
Wouldn't recommend
The WORST EVER!!!!!!!!!!!!!!!!!!!
They will take your money and not take your calls when you follow up, basically chasing them for feedback!.
After 2-3 tickets logged, NO ONE HAS CALLED ME! I've probably spoken to 5 different people - still no resolution!
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Replies (1)
MetroFibre Networx's replyOfficial
14 Apr 2025, 11:36Dear Judy
Thank you for taking the time to speak with me earlier.
We understand your frustration and sincerely apologise for the inconvenience and delays you’ve experienced. Please rest assured that we are actively following up on your query with the relevant department, and we are treating this matter with urgency.
We will provide you with an update as soon as we receive feedback and ensure that your concerns are resolved.
Thank you again for your patience, and please don’t hesitate to reach out in the meantime if you have any further questions.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with me earlier.
We understand your frustration and sincerely apologise for the inconvenience and delays you’ve experienced. Please rest assured that we are actively following up on your query with the relevant department, and we are treating this matter with urgency.
We will provide you with an update as soon as we receive feedback and ensure that your concerns are resolved.
Thank you again for your patience, and please don’t hesitate to reach out in the meantime if you have any further questions.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Apr 2025, 11:36
Official
Dear Judy
Thank you for taking the time to speak with me earlier.
We understand your frustration and sincerely apologise for the inconvenience and delays you’ve experienced. Please rest assured that we are actively following up on your query with the relevant department, and we are treating this matter with urgency.
We will provide you with an update as soon as we receive feedback and ensure that your concerns are resolved.
Thank you again for your patience, and please don’t hesitate to reach out in the meantime if you have any further questions.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with me earlier.
We understand your frustration and sincerely apologise for the inconvenience and delays you’ve experienced. Please rest assured that we are actively following up on your query with the relevant department, and we are treating this matter with urgency.
We will provide you with an update as soon as we receive feedback and ensure that your concerns are resolved.
Thank you again for your patience, and please don’t hesitate to reach out in the meantime if you have any further questions.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations