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Megan M
1 reviews | Active since Feb 2022
08 Sept 2025, 23:30
Would not recommend this internet
I recently moved and got Metrofibre, and I have to say this is the worst internet service I’ve ever experienced. We didn’t even have a working connection for the entire first week. After logging multiple enquiries, we were simply told that they don’t know when the service will be restored. This level of service is unacceptable, and I cannot recommend Metrofibre to anyone.
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MetroFibre Networx's replyOfficial
09 Sept 2025, 09:08Dear Megan
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query and requested urgent assistance from the relevant department. Our team is actively working on the matter, and we will continue to monitor the progress closely until it has been fully resolved.
Your feedback is very important to us, and we are committed to ensuring that your service is restored and stabilised as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query and requested urgent assistance from the relevant department. Our team is actively working on the matter, and we will continue to monitor the progress closely until it has been fully resolved.
Your feedback is very important to us, and we are committed to ensuring that your service is restored and stabilised as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply09 Sept 2025, 09:08
Official
Dear Megan
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query and requested urgent assistance from the relevant department. Our team is actively working on the matter, and we will continue to monitor the progress closely until it has been fully resolved.
Your feedback is very important to us, and we are committed to ensuring that your service is restored and stabilised as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for sharing your experience with us, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query and requested urgent assistance from the relevant department. Our team is actively working on the matter, and we will continue to monitor the progress closely until it has been fully resolved.
Your feedback is very important to us, and we are committed to ensuring that your service is restored and stabilised as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations