NM
Nadine M
1 reviews | Active since Sept 2018
12 May 2025, 12:22
Worst worst and worst service ever!
Worst and worst and worst service ever!!!! If it could be possible to rate -0, that would be great! Since last week i have been calling, sending emails, chats to Metrofibre for assistance no one seems to care at all! Since last week, my job has been put on hold as i work from home. Despite even sending an email to the compliance department no one assisted just to tell.me that a contractor will comtact me. This is day 3 without performing my job and this is penalising me! But it seems they do not care at all!!!!
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
12 May 2025, 12:31Dear Nadine Murekezi
Thank you for reaching out and for bringing this to our attention.
We completely understand the severity of the situation, especially considering the impact it has had on your ability to work. The delay in assistance and lack of communication you've experienced is unacceptable and does not reflect the level of service we strive to provide. We recognize how distressing it must be to feel unheard while facing such a critical issue.
Your concerns have been escalated for urgent attention, and we are prioritizing this matter to ensure that the necessary action is taken without further delay. Please rest assured that we are working to resolve this as quickly and effectively as possible.
We appreciate your continued patience and will keep you updated throughout the process.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing this to our attention.
We completely understand the severity of the situation, especially considering the impact it has had on your ability to work. The delay in assistance and lack of communication you've experienced is unacceptable and does not reflect the level of service we strive to provide. We recognize how distressing it must be to feel unheard while facing such a critical issue.
Your concerns have been escalated for urgent attention, and we are prioritizing this matter to ensure that the necessary action is taken without further delay. Please rest assured that we are working to resolve this as quickly and effectively as possible.
We appreciate your continued patience and will keep you updated throughout the process.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 May 2025, 12:31
Official
Dear Nadine Murekezi
Thank you for reaching out and for bringing this to our attention.
We completely understand the severity of the situation, especially considering the impact it has had on your ability to work. The delay in assistance and lack of communication you've experienced is unacceptable and does not reflect the level of service we strive to provide. We recognize how distressing it must be to feel unheard while facing such a critical issue.
Your concerns have been escalated for urgent attention, and we are prioritizing this matter to ensure that the necessary action is taken without further delay. Please rest assured that we are working to resolve this as quickly and effectively as possible.
We appreciate your continued patience and will keep you updated throughout the process.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing this to our attention.
We completely understand the severity of the situation, especially considering the impact it has had on your ability to work. The delay in assistance and lack of communication you've experienced is unacceptable and does not reflect the level of service we strive to provide. We recognize how distressing it must be to feel unheard while facing such a critical issue.
Your concerns have been escalated for urgent attention, and we are prioritizing this matter to ensure that the necessary action is taken without further delay. Please rest assured that we are working to resolve this as quickly and effectively as possible.
We appreciate your continued patience and will keep you updated throughout the process.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
NM
Nadine M's updateReviewer Update
12 May 2025, 12:36Ok still the same answer lets wait and see!!!
NM
Nadine M's update12 May 2025, 12:36
Reviewer Update
Ok still the same answer lets wait and see!!!
MetroFibre Networx's replyOfficial
12 May 2025, 12:37They will assist accordingly.
MetroFibre Networx's reply12 May 2025, 12:37
Official
They will assist accordingly.
NM
Nadine M's updateReviewer Update
14 May 2025, 09:39Hi,
Can someone please assist on this matter this is now unacceptable. A technician came and did not repair or do anything and advised that someone else will come and fix it. No one came until today. Still can't work or do anything!!! What is really happening? Treat this matter urgently please
Can someone please assist on this matter this is now unacceptable. A technician came and did not repair or do anything and advised that someone else will come and fix it. No one came until today. Still can't work or do anything!!! What is really happening? Treat this matter urgently please
NM
Nadine M's update14 May 2025, 09:39
Reviewer Update
Hi,
Can someone please assist on this matter this is now unacceptable. A technician came and did not repair or do anything and advised that someone else will come and fix it. No one came until today. Still can't work or do anything!!! What is really happening? Treat this matter urgently please
Can someone please assist on this matter this is now unacceptable. A technician came and did not repair or do anything and advised that someone else will come and fix it. No one came until today. Still can't work or do anything!!! What is really happening? Treat this matter urgently please
MetroFibre Networx's replyOfficial
14 May 2025, 09:48Dear Nadine Murekezi
Thank you for bringing this to our attention.
We acknowledge the continued inconvenience you've experienced, and we understand how disruptive this has been—especially with no resolution following the technician’s visit. This is not the level of service we aim to provide.
Please be assured that your matter has been flagged for urgent priority. A technician will be assigned, and our team will reach out to confirm the next steps and ensure the issue is properly addressed without further delay.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge the continued inconvenience you've experienced, and we understand how disruptive this has been—especially with no resolution following the technician’s visit. This is not the level of service we aim to provide.
Please be assured that your matter has been flagged for urgent priority. A technician will be assigned, and our team will reach out to confirm the next steps and ensure the issue is properly addressed without further delay.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 May 2025, 09:48
Official
Dear Nadine Murekezi
Thank you for bringing this to our attention.
We acknowledge the continued inconvenience you've experienced, and we understand how disruptive this has been—especially with no resolution following the technician’s visit. This is not the level of service we aim to provide.
Please be assured that your matter has been flagged for urgent priority. A technician will be assigned, and our team will reach out to confirm the next steps and ensure the issue is properly addressed without further delay.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge the continued inconvenience you've experienced, and we understand how disruptive this has been—especially with no resolution following the technician’s visit. This is not the level of service we aim to provide.
Please be assured that your matter has been flagged for urgent priority. A technician will be assigned, and our team will reach out to confirm the next steps and ensure the issue is properly addressed without further delay.
We appreciate your patience and the opportunity to correct this.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
NM
Nadine M's updateReviewer Update
14 May 2025, 09:49Thank you
NM
Nadine M's update14 May 2025, 09:49
Reviewer Update
Thank you
MetroFibre Networx's replyOfficial
14 May 2025, 10:00You are welcome.
MetroFibre Networx's reply14 May 2025, 10:00
Official
You are welcome.