Worst Wi-Fi Service EVER!!!!!!

I have recently joined with Metrofibre in September. Was the worst move I have ever ever made in Wi-Fi suppliers. They arrived to do the installation, missed the appointment twice, then arrived with no ladder, then next appointment with huge attitude. Then in October no Wi-Fi service for 8 days. Then I accidentally did a month end payment of R2000 into their account by accident and was meant for someone else. Not a sympathetic ear, no call back after my numerous phone calls requesting a refund, and get attitude from the financial department with "its policy"...who's policy? I will be ending this Wi-Fi service from them as soon as I have my refund. Worst company to deal with ever!!!!!! Won't recommend them in any form whatsoever regarding Wi-Fi! They don't call back after promising to, they email back after 4 days, they have ****tie attitude like you are doing them a favour been a paying customer...DON'T USE THIS COMPANY IF POSSIBLE!!!!