WM
Wanda M
1 reviews | Active since Oct 2009
23 Feb 2026, 08:34
Worst than Telkom service
The worst after-sales service ever. I'm a new client with metrofibre and only had internet for 1 week and then last week the router they installed stopped working. It's been a week with no fibre and they keep scaling v the issue of replacing the router each time I call. Their service is pathetic and useless and waste of my time s money.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
23 Feb 2026, 09:03Good day Wanda
Thank you for your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. Being without internet for a week, especially as a new client, is understandably frustrating, and this is not the level of service we strive to deliver at MetroFibre.
Please note that we already have your details and are escalating this matter internally as a priority to ensure the router is replaced and your service is restored as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards
Phindile Msokwini
Complaints & Escalations Team Leader
MetroFibre
Thank you for your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. Being without internet for a week, especially as a new client, is understandably frustrating, and this is not the level of service we strive to deliver at MetroFibre.
Please note that we already have your details and are escalating this matter internally as a priority to ensure the router is replaced and your service is restored as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards
Phindile Msokwini
Complaints & Escalations Team Leader
MetroFibre
MetroFibre Networx's reply23 Feb 2026, 09:03
Official
Good day Wanda
Thank you for your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. Being without internet for a week, especially as a new client, is understandably frustrating, and this is not the level of service we strive to deliver at MetroFibre.
Please note that we already have your details and are escalating this matter internally as a priority to ensure the router is replaced and your service is restored as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards
Phindile Msokwini
Complaints & Escalations Team Leader
MetroFibre
Thank you for your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. Being without internet for a week, especially as a new client, is understandably frustrating, and this is not the level of service we strive to deliver at MetroFibre.
Please note that we already have your details and are escalating this matter internally as a priority to ensure the router is replaced and your service is restored as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards
Phindile Msokwini
Complaints & Escalations Team Leader
MetroFibre
WM
Wanda M's updateReviewer Update
24 Feb 2026, 13:19Nothing has actually been done and I'm still waiting for Metrofibre to do something, anything instead of bull****ting me with “ were escalating the issue”
Escalating since last week, !!!! Somebody better come and fix this mess ASAP, and don't respond with your generic response, I don't need to hear more BS!!
Escalating since last week, !!!! Somebody better come and fix this mess ASAP, and don't respond with your generic response, I don't need to hear more BS!!
WM
Wanda M's update24 Feb 2026, 13:19
Reviewer Update
Nothing has actually been done and I'm still waiting for Metrofibre to do something, anything instead of bull****ting me with “ were escalating the issue”
Escalating since last week, !!!! Somebody better come and fix this mess ASAP, and don't respond with your generic response, I don't need to hear more BS!!
Escalating since last week, !!!! Somebody better come and fix this mess ASAP, and don't respond with your generic response, I don't need to hear more BS!!
WM
Wanda M's updateReviewer Update
24 Feb 2026, 13:23I have been a client of Telkin for many years and recently moved and the previous owner had used Metrofibre so we thought we wouldn't have any issues, Telkom is know as one of the worst but wow Metrofibre you take the hat, I have never went on to hellopeter to complain about Telkom ever but within 2 weeks of being your client I have been reduced to such means.
WM
Wanda M's update24 Feb 2026, 13:23
Reviewer Update
I have been a client of Telkin for many years and recently moved and the previous owner had used Metrofibre so we thought we wouldn't have any issues, Telkom is know as one of the worst but wow Metrofibre you take the hat, I have never went on to hellopeter to complain about Telkom ever but within 2 weeks of being your client I have been reduced to such means.
WM
Another day has passed, and Metrofibre has done absolutely nothing because they clearly don't care. I work from home, and this ongoing neglect is both frustrating and unprofessional. The consultant who called me yesterday was supposed to return my call, but she never did. The poor service delivery continues to deteriorate day by day, and I have never experienced such gross neglect before.
Wanda M's updateReviewer Update
25 Feb 2026, 07:43Another day has passed, and Metrofibre has done absolutely nothing because they clearly don't care. I work from home, and this ongoing neglect is both frustrating and unprofessional. The consultant who called me yesterday was supposed to return my call, but she never did. The poor service delivery continues to deteriorate day by day, and I have never experienced such gross neglect before.
WM
Wanda M's update25 Feb 2026, 07:43
Reviewer Update
Another day has passed, and Metrofibre has done absolutely nothing because they clearly don't care. I work from home, and this ongoing neglect is both frustrating and unprofessional. The consultant who called me yesterday was supposed to return my call, but she never did. The poor service delivery continues to deteriorate day by day, and I have never experienced such gross neglect before.