1 reviews | Active since Dec 2015
Worst support
*********** support and finance department! Been on the phone for 2 ****** hrs!
I paid my account on the 1st of Dec but today they say im owing snd suspended my line. I went through the process of sending pop n all is fine
But now i am on the line with a very unfriendly support agent who is not shocked ant empathy or effort to ensure my issues are resolved
How do u not allocate my payment correctly just because I paid on the 1st if not 25th? Finance department is the most *********** team you have there, the support team needs to be trained well or customer success
I will never forget how the line I AM ON THE LINE WITH NOW HAS MADE ME FEEL! She puts me on hold for more than 30min
Where on earth are these supprt agents trained??? I have never seen such horrible treatment
I have been offline on my work for a very long time My employer is considering to issue a warning to me because if ur *********** support n finance team!
If i am not sorted i am cancelling my contract you guys are pathetic
Thank you for reaching out and for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced, especially regarding the suspension of your line and the challenges you faced when seeking assistance. Please note that we have requested our Finance Department to urgently investigate the payment allocation issue and assist further.
Your account has now been unsuspended, and services should be restored. The Finance team will be in contact with you directly to provide feedback and ensure the matter is fully resolved.
Thank you for your patience while we work to correct this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced, especially regarding the suspension of your line and the challenges you faced when seeking assistance. Please note that we have requested our Finance Department to urgently investigate the payment allocation issue and assist further.
Your account has now been unsuspended, and services should be restored. The Finance team will be in contact with you directly to provide feedback and ensure the matter is fully resolved.
Thank you for your patience while we work to correct this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations