Worst Service with network going down every 3 months
Their internet goes off every 3 months, you log a call and they tell you they busy investigating yet they know that through all the times it went down a technician was needed to come to my place.. Their investigations are a waste of time, cause with the 3 occasions my internet went down they ended up calling a technician.
I work from home and I'm now incurring petrol costs by driving 80km a day to go to the office cause my internet is down. I'm inconvenienced and the service team doesn't seem to care.. I have asked multiple times for a technician to be called out instead of investigations cause I know at the end of the 'inveatigations' they end up calling a technician.. The after service is really bad and I hope Vuma will reimburse me for my petrol spend since their process is taking forever.!
I'm really frustrated and annoyed as this is taking so long when my payments are up to date.. I now have an additional cost of petrol all cause the network is down and investigations are being done.. Why even investigate when you know very well a technician should be sent out???
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly.
At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience.
We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 411607
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly.
At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service. Our Network Engineers are working diligently to find a solution to improve your connectivity experience.
We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 411607
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
I have phoned in just now and spoke to Qondile that placed me on hold for 30mins and hung up..
It's been 3daya with no internet.
I'm incurring the following costs:
- Data purchases
- Petrol going to and from work since I can't work from home.
Qondile is really doing the opposite of customer service and chose to put me on hold without even coming on the line every 5 minutes atleast to give an update.. I work in the customer service industry and know that it's the least you can do for a client when you have then on hold.. She has not customer service skills at all.. I was on hold for 30minutes only for her to hang up without saying anything to me or give me an update - That for me was absolutely ridiculous.
It's day 3 with no internet and I now wanna be told what's gonna happen with the costs I've incurred and how you guys are going to reimburse me for my data and fuel??? My payments are up to date and I don't see why I should be inconvenienced like this..
I need this sorted out as soon as possible.!!!
I have phoned in just now and spoke to Qondile that placed me on hold for 30mins and hung up..
It's been 3daya with no internet.
I'm incurring the following costs:
- Data purchases
- Petrol going to and from work since I can't work from home.
Qondile is really doing the opposite of customer service and chose to put me on hold without even coming on the line every 5 minutes atleast to give an update.. I work in the customer service industry and know that it's the least you can do for a client when you have then on hold.. She has not customer service skills at all.. I was on hold for 30minutes only for her to hang up without saying anything to me or give me an update - That for me was absolutely ridiculous.
It's day 3 with no internet and I now wanna be told what's gonna happen with the costs I've incurred and how you guys are going to reimburse me for my data and fuel??? My payments are up to date and I don't see why I should be inconvenienced like this..
I need this sorted out as soon as possible.!!!