Worst service received for a line that was dead for 6days

I had a line that was dead for 6days. I spent countless times contacting Metrofibre about the line and they gave me the same story each time. Instead, they brought in a technician on day 4 to come tell me that they are aware of the problem. When I called, they told me a technician will come fix but when no one pitched, no one bothered to contact me and let me know why they did not pitch. Day 5, they sent technicians to other units but mine. I had to go to those technician and explain that I haven’t been receiving any assistance and it was only then that they came to see what the issue was and only managed to fix the issue on Day 6…. And that’s only because I took one of the technician’s numbers and kept calling them on day 6 to ensure that they actually pitch.

What irritated me the most is that they kept telling me the same story. I held on line for minutes on end to get assistance and every-time I was told someone is going to come. This was such an inconvenience as I had to figure out where to work and now had to pay loads of money to other service to providers for internet.

This was quite a painful experience.