LVE
Lee-Anne Van Eeden
1 reviews | Active since Jul 2018
03 Dec 2025, 17:57
Worst service providers
Their customer support is the worst. I haven't had fibre since sunday. I have logged tickets sometimes twice a day. I have phoned, i have emailed with no one getting back to me. I cannot work from home due to no fibre. I am getting really sick and tired of their bad service. Please don't use them. Their installation is quick but their service afterwards is horrible. I am changing to another service provider that will actually do their job and help their customers
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
03 Dec 2025, 18:00Dear Lee-Anne Van Eeden
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be without fibre, especially when it affects your ability to work from home. Your experience is not the standard of service we aim to provide, and your concerns are taken very seriously.
We want to assist in resolving this issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be without fibre, especially when it affects your ability to work from home. Your experience is not the standard of service we aim to provide, and your concerns are taken very seriously.
We want to assist in resolving this issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Dec 2025, 18:00
Official
Dear Lee-Anne Van Eeden
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be without fibre, especially when it affects your ability to work from home. Your experience is not the standard of service we aim to provide, and your concerns are taken very seriously.
We want to assist in resolving this issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be without fibre, especially when it affects your ability to work from home. Your experience is not the standard of service we aim to provide, and your concerns are taken very seriously.
We want to assist in resolving this issue as quickly as possible.
We appreciate your patience and are committed to getting your service restored promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
LVE
Lee-Anne Van Eeden's updateReviewer Update
03 Dec 2025, 19:27Hi Sibonisile.
Thank you for your prompt response. I would really appreciate it if someone can come out asap to get my fibre up and running. We have never had any problems with our fibre so I was so disappointed with the service I received now.
If we can get this resolved urgently please
Thank you Lee-Anne
Thank you for your prompt response. I would really appreciate it if someone can come out asap to get my fibre up and running. We have never had any problems with our fibre so I was so disappointed with the service I received now.
If we can get this resolved urgently please
Thank you Lee-Anne
LVE
Lee-Anne Van Eeden's update03 Dec 2025, 19:27
Reviewer Update
Hi Sibonisile.
Thank you for your prompt response. I would really appreciate it if someone can come out asap to get my fibre up and running. We have never had any problems with our fibre so I was so disappointed with the service I received now.
If we can get this resolved urgently please
Thank you Lee-Anne
Thank you for your prompt response. I would really appreciate it if someone can come out asap to get my fibre up and running. We have never had any problems with our fibre so I was so disappointed with the service I received now.
If we can get this resolved urgently please
Thank you Lee-Anne
LVE
Lee-Anne Van Eeden's updateReviewer Update
04 Dec 2025, 14:06And still no word from metrofibre. I had to phone them back AGAIN!!! And again no one can help me!!!! I want someone at my house at 16:45 sharp today with everything they will need to fix the problem including an new network box and router is that is the problem because I want my fibre up and running TONIGHT!!!!! If not I want the money I paid for December in my account my tomorrow and my service cancelled so I can get another service provider that had nothing to do with metrofibre!!!!
LVE
Lee-Anne Van Eeden's update04 Dec 2025, 14:06
Reviewer Update
And still no word from metrofibre. I had to phone them back AGAIN!!! And again no one can help me!!!! I want someone at my house at 16:45 sharp today with everything they will need to fix the problem including an new network box and router is that is the problem because I want my fibre up and running TONIGHT!!!!! If not I want the money I paid for December in my account my tomorrow and my service cancelled so I can get another service provider that had nothing to do with metrofibre!!!!
LVE
Lee-Anne Van Eeden's updateReviewer Update
04 Dec 2025, 16:53No need to get a hold of metrofibre anymore. I already ordered a router from another service provider. I just need my reimbur*****t for the R779 I paid for December by tomorrow
LVE
Lee-Anne Van Eeden's update04 Dec 2025, 16:53
Reviewer Update
No need to get a hold of metrofibre anymore. I already ordered a router from another service provider. I just need my reimbur*****t for the R779 I paid for December by tomorrow