DS
Denver S
1 reviews | Active since Oct 2022
08 Feb 2024, 23:37
Worst service providers.
Metrofibre offers the worst service. They have a contact service but no customer service. I have called four times now to get login details and for forms to move my router but to date I have not received my login details or the forms. I wonder how long it will take for my router to be moved. Terrible service. I should have read the reviews before taking up their service. Pathetic service.
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MetroFibre Networx's replyOfficial
09 Feb 2024, 10:53Dear Denver
We apologize for the inconvenience you have experienced and appreciate your feedback regarding your recent interactions with our customer service team. We understand the frustration of not receiving the assistance you require in a timely manner.
Upon reviewing your account, we regret to inform you that we are unable to locate your service with the information provided. However, we are committed to resolving this issue for you as quickly as possible.
To assist you further, we kindly ask that you provide us with additional details regarding your service, such as your account number or any other identifying information. Alternatively, please be assured that we will be reaching out to you via email to obtain the necessary details to address your concerns.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Marilize
We apologize for the inconvenience you have experienced and appreciate your feedback regarding your recent interactions with our customer service team. We understand the frustration of not receiving the assistance you require in a timely manner.
Upon reviewing your account, we regret to inform you that we are unable to locate your service with the information provided. However, we are committed to resolving this issue for you as quickly as possible.
To assist you further, we kindly ask that you provide us with additional details regarding your service, such as your account number or any other identifying information. Alternatively, please be assured that we will be reaching out to you via email to obtain the necessary details to address your concerns.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Marilize
MetroFibre Networx's reply09 Feb 2024, 10:53
Official
Dear Denver
We apologize for the inconvenience you have experienced and appreciate your feedback regarding your recent interactions with our customer service team. We understand the frustration of not receiving the assistance you require in a timely manner.
Upon reviewing your account, we regret to inform you that we are unable to locate your service with the information provided. However, we are committed to resolving this issue for you as quickly as possible.
To assist you further, we kindly ask that you provide us with additional details regarding your service, such as your account number or any other identifying information. Alternatively, please be assured that we will be reaching out to you via email to obtain the necessary details to address your concerns.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Marilize
We apologize for the inconvenience you have experienced and appreciate your feedback regarding your recent interactions with our customer service team. We understand the frustration of not receiving the assistance you require in a timely manner.
Upon reviewing your account, we regret to inform you that we are unable to locate your service with the information provided. However, we are committed to resolving this issue for you as quickly as possible.
To assist you further, we kindly ask that you provide us with additional details regarding your service, such as your account number or any other identifying information. Alternatively, please be assured that we will be reaching out to you via email to obtain the necessary details to address your concerns.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Marilize