MT
Meja T
1 reviews | Active since Aug 2014
11 Jan 2025, 11:36
Worst service provider. Please stay away from Metrofibre
Yet again i find myself here. Fibre goes off and no one assists. I call and call no one answers. Whatsapp consultants reply after hours.. I really can't believe we have to ask for someone help. I need my fibre up and running because i dont have the luxury of a decoder so everything we can watch is through the internet. Why do we have to suffer with you always just for basic service. Last time promises were made to look at their consultants service yet here we are again still getting horrible service
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
11 Jan 2025, 19:22Dear Meja
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you. We understand how frustrating and inconvenient this situation must be, and we are truly sorry for the experience you’ve had.
We have escalated your query to our MetroGo team, who will be in contact with you shortly to provide the necessary assistance and work toward resolving the issue as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
If there is anything else we can assist you with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you. We understand how frustrating and inconvenient this situation must be, and we are truly sorry for the experience you’ve had.
We have escalated your query to our MetroGo team, who will be in contact with you shortly to provide the necessary assistance and work toward resolving the issue as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
If there is anything else we can assist you with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Jan 2025, 19:22
Official
Dear Meja
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you. We understand how frustrating and inconvenient this situation must be, and we are truly sorry for the experience you’ve had.
We have escalated your query to our MetroGo team, who will be in contact with you shortly to provide the necessary assistance and work toward resolving the issue as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
If there is anything else we can assist you with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you. We understand how frustrating and inconvenient this situation must be, and we are truly sorry for the experience you’ve had.
We have escalated your query to our MetroGo team, who will be in contact with you shortly to provide the necessary assistance and work toward resolving the issue as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
If there is anything else we can assist you with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations