MB
Martinus B
1 reviews | Active since Nov 2014
08 May 2026, 10:36
Worst service provider in SA
This is the worst service provider in South Africa. I have been sitting without Internet for a week due to a faulty ONT. Not one technician has been on site and even though I have sent them proof that the ONT is not working they say nothing is wrong.
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MetroFibre Networx's replyOfficial
08 May 2026, 10:48Dear Martinus,
Thank you for taking the time to share your feedback and for bringing your concerns to our attention.
Your report regarding the prolonged loss of connectivity, the suspected faulty ONT, and the lack of onsite attendance has been noted. This matter is currently being reviewed with the relevant technical and maintenance teams to verify the status of the ONT and the troubleshooting actions taken thus far.
We are also reviewing the handling of the fault to determine the appropriate next steps toward resolution.
Our team will provide feedback once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for bringing your concerns to our attention.
Your report regarding the prolonged loss of connectivity, the suspected faulty ONT, and the lack of onsite attendance has been noted. This matter is currently being reviewed with the relevant technical and maintenance teams to verify the status of the ONT and the troubleshooting actions taken thus far.
We are also reviewing the handling of the fault to determine the appropriate next steps toward resolution.
Our team will provide feedback once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 May 2026, 10:48
Official
Dear Martinus,
Thank you for taking the time to share your feedback and for bringing your concerns to our attention.
Your report regarding the prolonged loss of connectivity, the suspected faulty ONT, and the lack of onsite attendance has been noted. This matter is currently being reviewed with the relevant technical and maintenance teams to verify the status of the ONT and the troubleshooting actions taken thus far.
We are also reviewing the handling of the fault to determine the appropriate next steps toward resolution.
Our team will provide feedback once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for bringing your concerns to our attention.
Your report regarding the prolonged loss of connectivity, the suspected faulty ONT, and the lack of onsite attendance has been noted. This matter is currently being reviewed with the relevant technical and maintenance teams to verify the status of the ONT and the troubleshooting actions taken thus far.
We are also reviewing the handling of the fault to determine the appropriate next steps toward resolution.
Our team will provide feedback once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations