Worst Service Provider i have ever dealt with - This is coming from an IT professional!

This has simply got to be the worst customer service i have ever received. As an IT professional i really cannot believe how this company is still in business. My Fibre was installed in October 2024. The contracted installer told me there was problem and it wasn't working and he logged a call. MetroFibre started proceded to start billing me. I repeatedly emailed to tell them my line was not working and would speak to finance department about billing repeatedly. They eventually sent a technician in February who swopped the router but could not get the line working. After followups and remore support my line was enabled. after 18 days my line went down. When i logged a ticket i was told the line had been suspended due to non-payment. I told them to come remove their router as i was done with them. Now their External debt collectors are hounding me for a R3600 amount they say i owe(Which was billed from day 1 when my line was down).

Frustratingly i cannot get through to finance via the call centre due to call volumes. Call back option has support calling you back not finance....When they put calls through to finance they drop. I attempted to email finance with all the email comms and ticket information proving a lack of services and i have not heard back for over a week. In the mean time the debt collectors are hounding me although i have shared this information with them.

Stay away!! It now looks like to resolve this i have to take time of work to drive to head office in centurion!!