CS
Carmen S
1 reviews | Active since Feb 2021
05 Dec 2023, 19:06
Worst service provider
Really poor service from Metro Fibre, I have been sitting without internet for over a week now and I asked a few times for a technician to be sent out to rectify our problem only to be told we have a "psychological" problem with our device eventually when you can actually get hold of someone..poor poor poor. Metro Fibre you have just lost a other paying customer.
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Replies (2)
MetroFibre Networx's replyOfficial
06 Dec 2023, 09:30Dear Carmen
I'm sincerely sorry to hear about the challenges you've been facing with your internet service. Your experience does not align with our service standards, and I appreciate you bringing this to our attention.
However, after reviewing the information provided, we are unable to locate your service details. To assist you effectively, we kindly request you to share your account holder details with us. Our team will reach out to you via email shortly to gather the necessary information.
Your satisfaction is our priority, and we are committed to resolving this matter promptly. Once we have the required details, we will investigate the connectivity issues and work towards a solution.
Thank you for your understanding, and we look forward to assisting you further.
Best Regards,
Marilize
I'm sincerely sorry to hear about the challenges you've been facing with your internet service. Your experience does not align with our service standards, and I appreciate you bringing this to our attention.
However, after reviewing the information provided, we are unable to locate your service details. To assist you effectively, we kindly request you to share your account holder details with us. Our team will reach out to you via email shortly to gather the necessary information.
Your satisfaction is our priority, and we are committed to resolving this matter promptly. Once we have the required details, we will investigate the connectivity issues and work towards a solution.
Thank you for your understanding, and we look forward to assisting you further.
Best Regards,
Marilize
MetroFibre Networx's reply06 Dec 2023, 09:30
Official
Dear Carmen
I'm sincerely sorry to hear about the challenges you've been facing with your internet service. Your experience does not align with our service standards, and I appreciate you bringing this to our attention.
However, after reviewing the information provided, we are unable to locate your service details. To assist you effectively, we kindly request you to share your account holder details with us. Our team will reach out to you via email shortly to gather the necessary information.
Your satisfaction is our priority, and we are committed to resolving this matter promptly. Once we have the required details, we will investigate the connectivity issues and work towards a solution.
Thank you for your understanding, and we look forward to assisting you further.
Best Regards,
Marilize
I'm sincerely sorry to hear about the challenges you've been facing with your internet service. Your experience does not align with our service standards, and I appreciate you bringing this to our attention.
However, after reviewing the information provided, we are unable to locate your service details. To assist you effectively, we kindly request you to share your account holder details with us. Our team will reach out to you via email shortly to gather the necessary information.
Your satisfaction is our priority, and we are committed to resolving this matter promptly. Once we have the required details, we will investigate the connectivity issues and work towards a solution.
Thank you for your understanding, and we look forward to assisting you further.
Best Regards,
Marilize
CS
Carmen S's updateReviewer Update
06 Dec 2023, 11:27Still nothing from Metro Fibre, you call, you whatsapp, you email and you get no where. Can someone contact me to please cancel my internet. I have never experienced such terrible service in all my life.
CS
Carmen S's update06 Dec 2023, 11:27
Reviewer Update
Still nothing from Metro Fibre, you call, you whatsapp, you email and you get no where. Can someone contact me to please cancel my internet. I have never experienced such terrible service in all my life.