1 reviews | Active since Jun 2022
Worst Service Provider Experience, DO NOT use this company!
This has to be the worst service provider I have ever dealt with. The reception staff are rude and unhelpful, and trying to reach technical support is impossible. The support lines are always busy, even if you stay on hold for hours — and to make it worse, calls get cut off after waiting for a long time. I have been without internet for an extended period and have received zero assistance. I logged multiple tickets on their portal, but none were resolved. When I eventually managed to speak to someone about these tickets, I was told they weren’t even aware that the tickets existed. The lack of communication, accountability, and basic customer service is shocking. If you’re considering this company, don’t. Save yourself the frustration and choose another provider.
Thank you for taking the time to provide detailed feedback regarding your experience with our service.
We acknowledge the challenges you have highlighted, including difficulties reaching support, unresolved tickets, and the extended downtime experienced. Your concerns have been escalated for urgent review by the relevant technical and customer experience teams to ensure that these matters are addressed and to improve our processes moving forward.
We appreciate you sharing this feedback, as it helps us identify areas for improvement and take action to enhance service delivery and communication with clients.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to provide detailed feedback regarding your experience with our service.
We acknowledge the challenges you have highlighted, including difficulties reaching support, unresolved tickets, and the extended downtime experienced. Your concerns have been escalated for urgent review by the relevant technical and customer experience teams to ensure that these matters are addressed and to improve our processes moving forward.
We appreciate you sharing this feedback, as it helps us identify areas for improvement and take action to enhance service delivery and communication with clients.
Best regards,
Marilize
MetroFibre Complaints & Escalations
