LM
Lebogang M
1 reviews | Active since Feb 2024
17 Apr 2024, 21:27
Worst service providerš¤®
The worst!!!!!!! After sales are not a priority. You will stay on the line forever waiting for someone to answer. The only time you get through to someone is when you can get through to someone is when you are calling sales. Which is not much of a help because they will say they are transferring you to the relevant department and no one will pick up there. They donāt deserve this one star, if there was a way to give them a zero, I would do so without any hesitationš¤®
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MetroFibre Networx's replyOfficial
18 Apr 2024, 14:15Dear Lebogang
We apologize for the inconvenience you've experienced and for the difficulties in reaching our support team. Your feedback is important to us, and we are committed to addressing your concerns promptly.
However, we were unable to locate your service with the details provided in your complaint. To assist you further, could you please provide us with your account holder details? We have sent you an email requesting this information so that we may investigate the matter and resolve it as soon as possible.
Once again, we apologize for any frustration caused, and we appreciate your cooperation in resolving this issue.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced and for the difficulties in reaching our support team. Your feedback is important to us, and we are committed to addressing your concerns promptly.
However, we were unable to locate your service with the details provided in your complaint. To assist you further, could you please provide us with your account holder details? We have sent you an email requesting this information so that we may investigate the matter and resolve it as soon as possible.
Once again, we apologize for any frustration caused, and we appreciate your cooperation in resolving this issue.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply18 Apr 2024, 14:15
Official
Dear Lebogang
We apologize for the inconvenience you've experienced and for the difficulties in reaching our support team. Your feedback is important to us, and we are committed to addressing your concerns promptly.
However, we were unable to locate your service with the details provided in your complaint. To assist you further, could you please provide us with your account holder details? We have sent you an email requesting this information so that we may investigate the matter and resolve it as soon as possible.
Once again, we apologize for any frustration caused, and we appreciate your cooperation in resolving this issue.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced and for the difficulties in reaching our support team. Your feedback is important to us, and we are committed to addressing your concerns promptly.
However, we were unable to locate your service with the details provided in your complaint. To assist you further, could you please provide us with your account holder details? We have sent you an email requesting this information so that we may investigate the matter and resolve it as soon as possible.
Once again, we apologize for any frustration caused, and we appreciate your cooperation in resolving this issue.
Kind Regards
Marilize
MetroFibre Complaints