LM
Lebo M
1 reviews | Active since Nov 2017
27 Jan 2025, 09:16
Worst Service Provider
The worst… they have an outage very regularly. They don’t have an escalation process. Their managers are always in a “meeting” and will never call you back. They will tell you their turnaround time is 24-48hrs meanwhile you work from home. So besides the money you pay them you will also have to budget for extra data and minutes so you can call them to check on the ticket status. I pay R850 a month without fail and this is what I get.. definitely going to change this week. I have had it with them.
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MetroFibre Networx's replyOfficial
27 Jan 2025, 09:46Dear Lebo Mosai
Thank you for sharing your feedback with us. We sincerely apologize for the ongoing issues you’ve been experiencing. We understand how frustrating it is, especially when you rely on a stable connection for work. Please know that we’ve escalated this matter with the relevant department, and we are pushing for an immediate update and assistance on your case.
We truly value your business and regret that your experience has not met the standard we aim to provide. We’re working to ensure this gets addressed as quickly as possible. In the meantime, please don’t hesitate to ask for any further updates or assistance.
Again, we apologize for the inconvenience, and we genuinely appreciate your patience as we work to resolve this matter.
Kind regards,
Sibonisile
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Jan 2025, 09:46
Official
Dear Lebo Mosai
Thank you for sharing your feedback with us. We sincerely apologize for the ongoing issues you’ve been experiencing. We understand how frustrating it is, especially when you rely on a stable connection for work. Please know that we’ve escalated this matter with the relevant department, and we are pushing for an immediate update and assistance on your case.
We truly value your business and regret that your experience has not met the standard we aim to provide. We’re working to ensure this gets addressed as quickly as possible. In the meantime, please don’t hesitate to ask for any further updates or assistance.
Again, we apologize for the inconvenience, and we genuinely appreciate your patience as we work to resolve this matter.
Kind regards,
Sibonisile
Sibonisile
MetroFibre Complaints & Escalations