JB
Jan-Hendrik Barnard
1 reviews | Active since May 2021
24 May 2021, 09:14
Worst service provider
The network has been down since Friday 21 May 3.30 Reported it to Mweb & MetroFibre. The best answer they have is sorry sir a technician worked in the feed but now its down. And they don't work on weekend. How does a technician work on the main feed and then its down and he goes home because it weekend?????????? When I spoke to Bianca this morning she recons Sir you are not the only one working from home. I see there is more than 30home without service in your area but because of Covid everybody is working from home. She does not have a clue what she is talking abut and it took her nearly 20 min to find the ref on her system. The attitude of her towards a client is not the attitude that should be in a customer care environment. Meanwhile we have to make alternative arrangement which cost us a lot of money because MetroFribre does not have capable staff members to do their jobs.
Helpful (0)
Replies (21)0
Replies (21)
MetroFibre Networx's replyOfficial
24 May 2021, 12:11 Good day,
We trust you are well.
Kindly be advised that we are following up in your query.
We do apologize for the inconvenience this may have caused.
Kind Regards
MetroFibre
We trust you are well.
Kindly be advised that we are following up in your query.
We do apologize for the inconvenience this may have caused.
Kind Regards
MetroFibre
MetroFibre Networx's reply24 May 2021, 12:11
Official
Good day,
We trust you are well.
Kindly be advised that we are following up in your query.
We do apologize for the inconvenience this may have caused.
Kind Regards
MetroFibre
We trust you are well.
Kindly be advised that we are following up in your query.
We do apologize for the inconvenience this may have caused.
Kind Regards
MetroFibre
JB
Jan-Hendrik Barnard's updateReviewer Update
24 May 2021, 12:17Stop telling us that you will follow up.
Get the Network up and running and get your staff to do their jobs. There is still no feedback to when the service will be restored. And in the meantime you are costing me extra money !
Get the Network up and running and get your staff to do their jobs. There is still no feedback to when the service will be restored. And in the meantime you are costing me extra money !
JB
Jan-Hendrik Barnard's update24 May 2021, 12:17
Reviewer Update
Stop telling us that you will follow up.
Get the Network up and running and get your staff to do their jobs. There is still no feedback to when the service will be restored. And in the meantime you are costing me extra money !
Get the Network up and running and get your staff to do their jobs. There is still no feedback to when the service will be restored. And in the meantime you are costing me extra money !
MetroFibre Networx's replyOfficial
24 May 2021, 13:39Good day,
There is an issue affecting services in your area and technicians have been dispatched to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
There is an issue affecting services in your area and technicians have been dispatched to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
MetroFibre Networx's reply24 May 2021, 13:39
Official
Good day,
There is an issue affecting services in your area and technicians have been dispatched to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
There is an issue affecting services in your area and technicians have been dispatched to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
JB
Jan-Hendrik Barnard's updateReviewer Update
24 May 2021, 15:53Good day.
Any feedback regarding the issue?
It 4pm and the service is still down and 5pm its knockoff time for MetroFibre technicians
Any feedback regarding the issue?
It 4pm and the service is still down and 5pm its knockoff time for MetroFibre technicians
JB
Jan-Hendrik Barnard's update24 May 2021, 15:53
Reviewer Update
Good day.
Any feedback regarding the issue?
It 4pm and the service is still down and 5pm its knockoff time for MetroFibre technicians
Any feedback regarding the issue?
It 4pm and the service is still down and 5pm its knockoff time for MetroFibre technicians
MetroFibre Networx's replyOfficial
25 May 2021, 07:45Good day,
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
MetroFibre Networx's reply25 May 2021, 07:45
Official
Good day,
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
JB
Jan-Hendrik Barnard's updateReviewer Update
25 May 2021, 09:19So its day 5 without service. According to you, your technician where dispatched yesterday 13.39pm. I get the impression that it was a made up story from your side and that it clear you are running around in circles. You are clearly not capable of providing a service that we paid or you do not have the qualified people to get the job done.
Please provide me with the CEO details.
Its clear you do not have the ability's to assist to get the service up and running!!
Please provide me with the CEO details.
Its clear you do not have the ability's to assist to get the service up and running!!
JB
Jan-Hendrik Barnard's update25 May 2021, 09:19
Reviewer Update
So its day 5 without service. According to you, your technician where dispatched yesterday 13.39pm. I get the impression that it was a made up story from your side and that it clear you are running around in circles. You are clearly not capable of providing a service that we paid or you do not have the qualified people to get the job done.
Please provide me with the CEO details.
Its clear you do not have the ability's to assist to get the service up and running!!
Please provide me with the CEO details.
Its clear you do not have the ability's to assist to get the service up and running!!
JB
Jan-Hendrik Barnard's updateReviewer Update
25 May 2021, 12:33Is there any feedback regarding the issue or when this mess will be fix ?????????????
JB
Jan-Hendrik Barnard's update25 May 2021, 12:33
Reviewer Update
Is there any feedback regarding the issue or when this mess will be fix ?????????????
JB
Jan-Hendrik Barnard's updateReviewer Update
25 May 2021, 15:30So day 5 is over and as all can see no response and still no services and no feedback from MetroFibre! Neither a word from Vincent Zwane .
JB
Jan-Hendrik Barnard's update25 May 2021, 15:30
Reviewer Update
So day 5 is over and as all can see no response and still no services and no feedback from MetroFibre! Neither a word from Vincent Zwane .
MetroFibre Networx's replyOfficial
25 May 2021, 16:15Good day
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
MetroFibre Networx's reply25 May 2021, 16:15
Official
Good day
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
JB
Jan-Hendrik Barnard's updateReviewer Update
25 May 2021, 16:27Provide me with the CEO contact details as requested!
JB
Jan-Hendrik Barnard's update25 May 2021, 16:27
Reviewer Update
Provide me with the CEO contact details as requested!
MetroFibre Networx's replyOfficial
25 May 2021, 17:05Good day
We trust you are well
Please be advised that a maintenance team will attend shortly
Kind Regards
Metrofibre Networx
We trust you are well
Please be advised that a maintenance team will attend shortly
Kind Regards
Metrofibre Networx
MetroFibre Networx's reply25 May 2021, 17:05
Official
Good day
We trust you are well
Please be advised that a maintenance team will attend shortly
Kind Regards
Metrofibre Networx
We trust you are well
Please be advised that a maintenance team will attend shortly
Kind Regards
Metrofibre Networx
JB
Jan-Hendrik Barnard's updateReviewer Update
26 May 2021, 08:16This is day 6 without service.
You utterly useless! You are not worth the paper your company name is on.
I have requested Steve Booysen contact details and you refuse to provide it.
Come and collect your **** from my property!
You utterly useless! You are not worth the paper your company name is on.
I have requested Steve Booysen contact details and you refuse to provide it.
Come and collect your **** from my property!
JB
Jan-Hendrik Barnard's update26 May 2021, 08:16
Reviewer Update
This is day 6 without service.
You utterly useless! You are not worth the paper your company name is on.
I have requested Steve Booysen contact details and you refuse to provide it.
Come and collect your **** from my property!
You utterly useless! You are not worth the paper your company name is on.
I have requested Steve Booysen contact details and you refuse to provide it.
Come and collect your **** from my property!
MetroFibre Networx's replyOfficial
26 May 2021, 11:50Good day,
Kindly note that we are still experiencing an issue affecting services in your area and our technicians are still working to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
Kindly note that we are still experiencing an issue affecting services in your area and our technicians are still working to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
MetroFibre Networx's reply26 May 2021, 11:50
Official
Good day,
Kindly note that we are still experiencing an issue affecting services in your area and our technicians are still working to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
Kindly note that we are still experiencing an issue affecting services in your area and our technicians are still working to resolve the issue.
We thank you for your patience.
Regards,
MetroFibre
JB
Jan-Hendrik Barnard's updateReviewer Update
26 May 2021, 15:59So its 4pm. And still no service day 6. This is beyond words!
JB
Jan-Hendrik Barnard's update26 May 2021, 15:59
Reviewer Update
So its 4pm. And still no service day 6. This is beyond words!
JB
Jan-Hendrik Barnard's updateReviewer Update
27 May 2021, 08:30So this is day 7. Still no feedback. Still no service. You are serious beyond the word pathetic.
JB
Jan-Hendrik Barnard's update27 May 2021, 08:30
Reviewer Update
So this is day 7. Still no feedback. Still no service. You are serious beyond the word pathetic.
MetroFibre Networx's replyOfficial
27 May 2021, 14:04 Good day,
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
MetroFibre Networx's reply27 May 2021, 14:04
Official
Good day,
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
We apologise for any inconvenience caused.
We are doing a follow up with the relevant department and we will be in contact with you shortly.
We thank you for your patience.
Regards,
MetroFibre
JB
Jan-Hendrik Barnard's updateReviewer Update
28 May 2021, 08:06Great stuff!!!!!!!! Day 8 no service...No answers .. OOhhhh u such a bundle of joy out of hell
JB
Jan-Hendrik Barnard's update28 May 2021, 08:06
Reviewer Update
Great stuff!!!!!!!! Day 8 no service...No answers .. OOhhhh u such a bundle of joy out of hell
MetroFibre Networx's replyOfficial
28 May 2021, 12:48Good day
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
MetroFibre Networx's reply28 May 2021, 12:48
Official
Good day
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
We do sincerely apologize for the inconvenience caused .
Please be advised that we have escalated your query to the relevant department and will revert back with feedback as soon as possible.
Kind Regards
Metrofibre Networx
JB
Jan-Hendrik Barnard's updateReviewer Update
28 May 2021, 16:37Feedback ? When? No service end of day 8.
People should be very careful to use your company as a service provide. As its clear your company cannot provide the technical skill to sustain your services.
8 days and no service only apologies... this and apologies ... that!
I am sure your Steve Booysen must be proud of his staff members!
People should be very careful to use your company as a service provide. As its clear your company cannot provide the technical skill to sustain your services.
8 days and no service only apologies... this and apologies ... that!
I am sure your Steve Booysen must be proud of his staff members!
JB
Jan-Hendrik Barnard's update28 May 2021, 16:37
Reviewer Update
Feedback ? When? No service end of day 8.
People should be very careful to use your company as a service provide. As its clear your company cannot provide the technical skill to sustain your services.
8 days and no service only apologies... this and apologies ... that!
I am sure your Steve Booysen must be proud of his staff members!
People should be very careful to use your company as a service provide. As its clear your company cannot provide the technical skill to sustain your services.
8 days and no service only apologies... this and apologies ... that!
I am sure your Steve Booysen must be proud of his staff members!
JB
Jan-Hendrik Barnard's updateReviewer Update
30 May 2021, 18:09So its been 10 days no services no answers nothing. Still no service. Can any one provide Steve Booysen's details. Or should we as customers go through checkpoint to do a story?
JB
Jan-Hendrik Barnard's update30 May 2021, 18:09
Reviewer Update
So its been 10 days no services no answers nothing. Still no service. Can any one provide Steve Booysen's details. Or should we as customers go through checkpoint to do a story?
JB
Jan-Hendrik Barnard's updateReviewer Update
01 Jun 2021, 13:24So it day 11 without service... and still one lie on to another... Useless..
JB
Jan-Hendrik Barnard's update01 Jun 2021, 13:24
Reviewer Update
So it day 11 without service... and still one lie on to another... Useless..