Worst Service Provider

Had a router installed on the 6 April 2024. The 9th April the line was activated. Only to find out that the router is faulty after 2 weeks of complaints. A new router has been installed on the 22 April 2024. Received an invoice reflecting a pro-rata invoice asof the 9th of April till 30 April 24. Bear in mind the first router was faulty but being billed for it as well. No one is responding to emails, whatsapp or calls. Ihad to unplug the first router myself and delivered at they're P.E office in order to have a replacement. I guess now my line is suspended, but paying for something that never worked in the first place is not going to happen. Shocking service and the worst service provider. Won't recommend MetroFibre to anyone