Worst service possible

If I could give a Zero Star I would.

On the 1st of November 2025 I made a payment for my Fibre. Yet I have changed bank accounts recently and forgot to add the reference as my account number. Once I made the payment the proof of payment through and also explained that I forgot to use my account number as reference on the payment. On 13 November 2025 I received an Email from Finance saying that it has been allocated. Yet on Monday 24 November 2025 as I got home my Fibre was suspended. I phoned and was on hold for over an hour just to explain to the consultant what has happened in order for him to answer that it will be activated within 20 minutes… After an hour of no activation I again phoned and once again was on hold for more than an hour. Once helped the lady explained that it will be allocated again as it apparently wasn’t allocated on the 13th as per email received from Finance. It was finally activated 30 minutes later.

Then today 26 November when I got home my fibre ONCE AGAIN has been Suspended. I called and held on after being Number 59 in the cue, and got cut off when I got to number 3 45 minutes later.. I logged a ticket via the app as per instruction and still no response. Left my number as well but no call back. Worst service I have received in my whole entire life.