Worst service of my life!!!!

I’ve had a very frustrating experience with Metro Fibre. My connection has been unstable for the past three weeks and is now completely down.

I’ve contacted support multiple (who are also very hard to reach) times with no resolution. I was told a contractor would reach out, but no one ever did. There has been no follow-up or accountability.

I work from home, and this has directly affected my ability to do my job. Being without internet for this long is unacceptable.

I also submitted a cancellation request and have not received any response on that either. What makes matters worse they do not have an active line for cancellations for customers to call and get feedback. You have to keep sending endless emails for no response!

The lack of communication and support is disappointing. At this point, I cannot recommend this service to anyone who relies on a stable internet connection.