lL
londiwe L
1 reviews | Active since Oct 2009
29 Jul 2025, 22:59
Worst Service non-providers!
Worst service ever. They take care whilst you’re ongoing - when you terminate & serve month’s notice as they don’t prorata they also don’t give you the full months service per full amount paid. They did this to me @ La Mercy Dunes in Dbn. As I type this I’ve paid for full month but no service. Don’t bother serving notice. I was sent from pillar to post asked for POPs yet they still never reconnected my service 2 weeks later and all proof sent.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
30 Jul 2025, 07:19 Dear Londiwe Luthuli
Thank you for reaching out and taking the time to share your experience.
We understand the frustration and inconvenience caused by the recent events surrounding your service termination and the lack of access, despite having made full payment. We acknowledge the concern regarding the handling of your notice period and the communication issues you encountered during this time.
Your feedback highlights critical areas that require improvement on our end — particularly in how account terminations, payment confirmations, and service continuity are managed. Please rest assured that we take these matters seriously, and your case will be reviewed thoroughly to ensure it receives the attention it deserves.
Thank you for bringing this to our attention. We remain committed to improving your experience and resolving this as efficiently as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and taking the time to share your experience.
We understand the frustration and inconvenience caused by the recent events surrounding your service termination and the lack of access, despite having made full payment. We acknowledge the concern regarding the handling of your notice period and the communication issues you encountered during this time.
Your feedback highlights critical areas that require improvement on our end — particularly in how account terminations, payment confirmations, and service continuity are managed. Please rest assured that we take these matters seriously, and your case will be reviewed thoroughly to ensure it receives the attention it deserves.
Thank you for bringing this to our attention. We remain committed to improving your experience and resolving this as efficiently as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Jul 2025, 07:19
Official
Dear Londiwe Luthuli
Thank you for reaching out and taking the time to share your experience.
We understand the frustration and inconvenience caused by the recent events surrounding your service termination and the lack of access, despite having made full payment. We acknowledge the concern regarding the handling of your notice period and the communication issues you encountered during this time.
Your feedback highlights critical areas that require improvement on our end — particularly in how account terminations, payment confirmations, and service continuity are managed. Please rest assured that we take these matters seriously, and your case will be reviewed thoroughly to ensure it receives the attention it deserves.
Thank you for bringing this to our attention. We remain committed to improving your experience and resolving this as efficiently as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and taking the time to share your experience.
We understand the frustration and inconvenience caused by the recent events surrounding your service termination and the lack of access, despite having made full payment. We acknowledge the concern regarding the handling of your notice period and the communication issues you encountered during this time.
Your feedback highlights critical areas that require improvement on our end — particularly in how account terminations, payment confirmations, and service continuity are managed. Please rest assured that we take these matters seriously, and your case will be reviewed thoroughly to ensure it receives the attention it deserves.
Thank you for bringing this to our attention. We remain committed to improving your experience and resolving this as efficiently as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
lL
londiwe L's updateReviewer Update
30 Jul 2025, 16:51Very unfortunate as the person moving in tomorrow would have liked continuity at the house however I cannot recommend MetroFibre to them as this will highly likely be the standard.
lL
londiwe L's update30 Jul 2025, 16:51
Reviewer Update
Very unfortunate as the person moving in tomorrow would have liked continuity at the house however I cannot recommend MetroFibre to them as this will highly likely be the standard.
MetroFibre Networx's replyOfficial
30 Jul 2025, 18:46Good Day
Your feedback has been noted and will be used to improve the quality of our service.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Your feedback has been noted and will be used to improve the quality of our service.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Jul 2025, 18:46
Official
Good Day
Your feedback has been noted and will be used to improve the quality of our service.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Your feedback has been noted and will be used to improve the quality of our service.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations