LN
Lesleigh N
1 reviews | Active since Jan 2023
29 Apr 2023, 08:42
Worst service metrofibre
Pathetic service from Metrofibre. We have had no internet connection since Monday morning. I have wasted hundreds of Rands on data and airtime calling both vox and metrofibre and ONLY vox has bothered to follow up..... Metrofibre consultants are terrible the service they provide is the worst I've ever experienced I requested for a managers number and got ignored it is absolutely disappointing and disgusting to pay 700 for a service you are not receiving. 😡😡😡
Helpful (0)
Replies (6)0
Replies (6)LN
Lesleigh N's updateReviewer Update
02 May 2023, 10:31Vox has escalated this to you guys ampel times nothing is resolved as I still do not have internet connection..... Resolved means the issue has been sorted!!it has still not been sorted a manager by the name on Ivana Britz was meant to call me I'm still waiting.... The service I have received is beyond terrible and then you reply privately to hide you shame.... Disgusting
LN
Lesleigh N's update02 May 2023, 10:31
Reviewer Update
Vox has escalated this to you guys ampel times nothing is resolved as I still do not have internet connection..... Resolved means the issue has been sorted!!it has still not been sorted a manager by the name on Ivana Britz was meant to call me I'm still waiting.... The service I have received is beyond terrible and then you reply privately to hide you shame.... Disgusting
MetroFibre Networx's replyOfficial
02 May 2023, 10:46Good day Lesleigh
Hello Peter will automatically change a response to privately as we used identifying details in our response - in this instance, the ticket number. This is based on the POPI Act to protect you. Our agents will get in contact with you.
Kind regards
Sunet
Hello Peter will automatically change a response to privately as we used identifying details in our response - in this instance, the ticket number. This is based on the POPI Act to protect you. Our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply02 May 2023, 10:46
Official
Good day Lesleigh
Hello Peter will automatically change a response to privately as we used identifying details in our response - in this instance, the ticket number. This is based on the POPI Act to protect you. Our agents will get in contact with you.
Kind regards
Sunet
Hello Peter will automatically change a response to privately as we used identifying details in our response - in this instance, the ticket number. This is based on the POPI Act to protect you. Our agents will get in contact with you.
Kind regards
Sunet
LN
Lesleigh N's updateReviewer Update
02 May 2023, 10:58Why has the manager Ivana Britz who promised to get the problem resolved and call me back not done so..... The lack of service from metrofibre is spread across you guys institution it's shocking with the number of bad feedback you guys receive that you do nothing to correct the behavior.
LN
Lesleigh N's update02 May 2023, 10:58
Reviewer Update
Why has the manager Ivana Britz who promised to get the problem resolved and call me back not done so..... The lack of service from metrofibre is spread across you guys institution it's shocking with the number of bad feedback you guys receive that you do nothing to correct the behavior.
MetroFibre Networx's replyOfficial
02 May 2023, 12:13Good day Lesleigh.
Our Team has done some investigation into your complaint. There are some configurations needed between MetroFibre and Vox. The engineers on both sides are currently working together and attending to this. As Vox is your ISP, they should be able to provide you with further updates.
Kind regards
Sunet
Our Team has done some investigation into your complaint. There are some configurations needed between MetroFibre and Vox. The engineers on both sides are currently working together and attending to this. As Vox is your ISP, they should be able to provide you with further updates.
Kind regards
Sunet
MetroFibre Networx's reply02 May 2023, 12:13
Official
Good day Lesleigh.
Our Team has done some investigation into your complaint. There are some configurations needed between MetroFibre and Vox. The engineers on both sides are currently working together and attending to this. As Vox is your ISP, they should be able to provide you with further updates.
Kind regards
Sunet
Our Team has done some investigation into your complaint. There are some configurations needed between MetroFibre and Vox. The engineers on both sides are currently working together and attending to this. As Vox is your ISP, they should be able to provide you with further updates.
Kind regards
Sunet
LN
Lesleigh N's updateReviewer Update
02 May 2023, 12:38Please note if this is not resolved by close of business today I will be canceling my subscription.
LN
Lesleigh N's update02 May 2023, 12:38
Reviewer Update
Please note if this is not resolved by close of business today I will be canceling my subscription.
MetroFibre Networx's replyOfficial
02 May 2023, 12:43As Vox is your ISP, you need to communicate this directly with their call centre.
Kind regards
Sunet
Kind regards
Sunet
MetroFibre Networx's reply02 May 2023, 12:43
Official
As Vox is your ISP, you need to communicate this directly with their call centre.
Kind regards
Sunet
Kind regards
Sunet