Worst service I've ever received.

I moved to a new place about three weeks ago and i asked some people for recommendations on internet providers. Metrofibre was mentioned and I phoned the sales department. Spoke to a lady by the name of Anel Cronje . Very friendly and very smooth talker too. Eventually got me into the 5/50 package or something like that. It basically says for three months I pay half the premium and then after three months the full amount. So they came and installed everything and then we had internet...since no one is home in the day there is no one to test it but at night it keeps dropping so bad that I can't do conference calls with my clients abroad. Suffice to say I lost two big deals because of the shoddy internet. Moving ahead to the support structure...24/7 my ass. You are kept on the line for hours and a stupid automated voice keeps telling you which number you are in the queue only to be disconnected as soon as it's your turn . When you eventually do get through they tell you it will be escalated to a technician. Every 5-10 Mins a message appears "no internet" connected without internet or limited internet . A debit order was supposed to be set up for the 7th however to my surprise the internet just stopped . I log into so called which only works when it wants to . Put in my details and I'm told my account is in arrears and I have to pay to have the line reinstated that doesn't even work. I paid the amount because I need the internet and its weekend. I logged many a ticket for the dropping of the internet. I receive an email telling me they reconfigured the router and I need to reset it. I did that and the line still drops. I can't do this anymore. I've sent a cancellation request to the email provided and received a response which is so generic I could vomit. I am requesting a refund ASAP due to the fact that you are not delivering the service you promised. Your staff needs more training as well because I think maybe one of the people I spoke to actually understood what I meant. Others just passed me back in the queue. Oh by the way calling the helpline puts you in a looooong queue but as soon as you call sales it's less than a minute and someone answers...quick to get the money but sooooo slow to support when the 💩hit the fan. I'm sorry but after the terrible service I've received I can not with a good clear conscience recommend this company to anyone .