Worst service I’ve ever experienced

I wish I could give a zero rating. We’ve been having trouble with our wifi for over six months now. It keeps dropping randomly, blocking random websites, causing all sorts of problems. We’ve been on the phone with metrofibre almost weekly and every single time we call they say there’s nothing they can do to help bc our wifi is provided through STSS- they just completely hand off responsibility. When we finally get them to test the line they say they can find no issues, even though I can’t do a single zoom call without the wifi dropping. They are totally useless and couldn’t care less about the customer experience. In fact they intentionally design the customer support process to avoid having to respond to your requests at all - telling you they’ll call back and then never do, etc.