1 reviews | Active since Jul 2012
Worst service I've ever encountered and no one cares......
After struggling 2,5 weeks with MetroFibre self to get my fibre at home running I decided to cancel my order and go to Afrihost. Afrihost most helpfull informed me that MetroFibre can't process their Order for me as there is a problem with my address that is not on the MetroFibre system. I sent Proof of Address and with numerous requests from Afrihost and myself, a week later I'm still not closer to resolving the issue as now the address is a problem due to the previous ISP is still connected to the line. Line was cancelled in October 25 and I moved in Jan 26. Proof given of cancellation to MetroFibre without feedback. Best of all is previous ISP was MetroFibre self..... SO ALMOST a month later and I'm still without connection. Have a working line(tested) and router(Afrihost) but NO fibrebox and no answer closer to getting the connection. I work from home, kids require connection for homework....but no care to get issues resolved or even give feedback from MetroFibre.....
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disruptive this situation is.
Please be advised that we have escalated your query to our Orders Department and requested that they urgently investigate the address and line status discrepancies on the system. They will work on resolving the matter as soon as possible to allow the activation process to proceed.
We will continue to monitor this issue closely and keep you updated on the progress until it is fully resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disruptive this situation is.
Please be advised that we have escalated your query to our Orders Department and requested that they urgently investigate the address and line status discrepancies on the system. They will work on resolving the matter as soon as possible to allow the activation process to proceed.
We will continue to monitor this issue closely and keep you updated on the progress until it is fully resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please give me an update. AGAIN no feedback!! I was AGAIN just informed that MetroFibre cannot find my Address. Again I'm explaining this so everyone can see this is not difficult to understand. The property has two houses A and B. Both has got a fibre line. There's TWO lines. House A has got ISP Metrofibre....I'm house B...I need my order processed so Afrihost or whomever can provide the FibreBox for me to have connection. This has been explained over and over without it being difficult to understand. This should be treated same way as a sectional title would have been treated. Same property different units...
I need this connection as I'm working from home.....This is important to me! Please get whomever is handling this to give me a call so we can again run through everything and get the order processed!
Please give me an update. AGAIN no feedback!! I was AGAIN just informed that MetroFibre cannot find my Address. Again I'm explaining this so everyone can see this is not difficult to understand. The property has two houses A and B. Both has got a fibre line. There's TWO lines. House A has got ISP Metrofibre....I'm house B...I need my order processed so Afrihost or whomever can provide the FibreBox for me to have connection. This has been explained over and over without it being difficult to understand. This should be treated same way as a sectional title would have been treated. Same property different units...
I need this connection as I'm working from home.....This is important to me! Please get whomever is handling this to give me a call so we can again run through everything and get the order processed!