TL
Thetebudi L
1 reviews | Active since Dec 2022
10 Apr 2023, 21:14
Worst service in the country in any private sector company I know. We asked the technician who came to install and he told us the new router is way faster than the one he replaced. Only to be shocked it is going at 2MB instead of 1000MG or the 90-100MB th
Good day,
After complaining for several months about the 1000MG line not even reaching 300MB Meterofibre brought a supposedly better router today. Instead of even going up to 100MB download speeds of the previous black router. The Nokia router which was installed today is going at around a shocking 2MB download speed.
Will someone at Metrofibre please assist asap. We have to phone for weeks on top of emails for anything to be done or fixed. This is the worst customer service in the country.
My account number is: THE144 My phone number is: ***
Regards Thetebudi Ledwaba
Helpful (0)
Replies (1)0
Replies (1)MetroFibre Networx's replyOfficial
11 Apr 2023, 14:42Dear valued client
Please accept our sincerest apologies for the frustration caused.
Your complaint has been well received and investigated.
We will be in contact to provide feedback shortly.
Thank you for your patience.
Kind Regards
Marilize
Please accept our sincerest apologies for the frustration caused.
Your complaint has been well received and investigated.
We will be in contact to provide feedback shortly.
Thank you for your patience.
Kind Regards
Marilize
MetroFibre Networx's reply11 Apr 2023, 14:42
Official
Dear valued client
Please accept our sincerest apologies for the frustration caused.
Your complaint has been well received and investigated.
We will be in contact to provide feedback shortly.
Thank you for your patience.
Kind Regards
Marilize
Please accept our sincerest apologies for the frustration caused.
Your complaint has been well received and investigated.
We will be in contact to provide feedback shortly.
Thank you for your patience.
Kind Regards
Marilize
