Worst service I have ever experienced

I upgraded my package on the 5th of February 2024. The upgrade worked for 4 days and went back to the original speed that I was on before the upgrade. I have had a ticket open with support since 21st of February. (Ticket nr: 184575) They sent a technician out 3 weeks later but the technician said that it’s an issue on MetroFibre’s side so there was nothing he could do. The last response that I got from them was on the 13th of March despite me mailing them and sending WhatsApp messages. They tell me on WhatsApp that they will get someone to respond to my emails but no one ever does. Worst service I have ever experienced. Never go with Metrofibre.

This review will be removed if they decide to sort out my issue so if you’re still seeing this, they have not fixed my issue.