Worst service from MetroFibre/GO

I have had the worst customer care from MetroFibre/ Go. It is going on 3 weeks now that I am trying to get fibre to my house, I have been calling at least 4 times every single day and each time I get different answers: 1) you need to send us proof of residence for us to cancel the previous tenants line -send POR 5 times now. 2) we are trying to contact orders, but they are not answering. 3) We will call you back - no1 calls back.

How hard is it to send out a technician to say this is what you need and this is how long it will take?

I still don't have an answer and when I ask to speak to a manager the response is please send an email and we will have to call you - MetroFibre does not look at their emails, so what is the point?